Clinical Concierge - NCT with MA/LVN - Full time, Days

Texas Health Breeze Urgent Care is a leading healthcare facility strategically located in Plano, Texas, serving the needs of North Texans with convenient and high-quality urgent care services. Established with the vision of providing accessible, affordable, and superior healthcare, Texas Health Breeze Urgent Care operates multiple centers with extended hours from 8 a.m. to 8 p.m., every day of the year. Backed by Texas Health, one of the largest health systems in the region, the urgent care centers offer comprehensive treatment for a wide range of minor illnesses and injuries, aiming to minimize wait times and provide patients with on-site medication dispensing for faster recovery. The center prides itself on a patient-first approach, supported by state-of-the-art technology and a dedicated team committed to excellence in patient care. Recognized for excellence, Texas Health Breeze Urgent Care has received several prestigious awards including Best Urgent Care in Dallas Fort Worth and multiple Reader's Choice accolades throughout North Texas, showcasing its commitment to clinical quality and patient satisfaction. Moreover, the facility has earned the Commission on Ambulatory and Urgent Care Quality Specialty Training Commendation, reflecting its focus on specialized urgent care clinical training and superior patient experiences. Texas Health Breeze Urgent Care is committed to continuous improvement and innovation, offering its staff ongoing professional development and the chance to be part of an acclaimed urgent care team. The Clinical Concierge role at Texas Health Breeze Urgent Care in Plano is designed for a compassionate, detail-oriented individual passionate about enhancing patient experiences and facilitating smooth clinical operations. This full-time position involves working 3-12 hour shifts per week, typically from 7:45 AM to 8:15 PM, floating across multiple urgent care locations as needed. The Clinical Concierge acts as a vital liaison between patients, secondary guests, healthcare providers, and the urgent care team, managing critical clinical tasks with professionalism and efficiency. Responsibilities range from patient registration and documentation to assisting with medical procedures, performing diagnostic x-rays within scope, collecting vital signs, and ensuring the seamless flow of urgent care visits. This role requires expertise in patient interaction, clinical functions such as venipuncture, medication administration (oral and intramuscular), x-ray imaging, and emergency protocols including basic life support measures. The Clinical Concierge is expected to maintain competency across various clinical areas, support providers during examinations and treatments, and contribute to a positive patient experience by demonstrating empathy, discretion, and strong communication skills. The role offers opportunities for skill enhancement, including earning medical assistant certification hours during orientation. Benefits include comprehensive health plans, retirement options, tuition reimbursement, flex spending, paid parental leave, and student loan forgiveness, creating a supportive work environment that values growth, teamwork, and professional excellence. As part of the Texas Health Breeze Urgent Care team, the Clinical Concierge helps uphold the facility's reputation for clinical excellence, patient-centered care, and innovation in urgent care delivery.

• H.S. diploma or equivalent
• Completion of approved NCT training program
• Successful completion of a Medical Assistant education program or vocational nurse program
• 6 months previous healthcare facility clinical experience as LVN, MA, CNA, or other patient care
• 6 months previous x-ray experience or completion of internal THR NCT training
• NCT registered by Texas Medical Board upon hire
• LVN license if applicable
• Other certified or registered medical assistant if applicable
• Basic Cardiac Life Support certification within 30 days of hire
• THR Urine Drug Collector training within 30 days of hire
• Strong customer service attitude
• Ability to perform BLS and emergency procedures
• Must maintain competency in all assigned clinical tasks