Patient Advocate, Executive Concierge Care - Apply Now!

Advocate Health is the third-largest nonprofit, integrated health system in the United States, arising from the merger of Advocate Aurora Health and Atrium Health. Serving under the banners Advocate Health Care in Illinois, Atrium Health in the Carolinas, Georgia, and Alabama, and Aurora Health Care in Wisconsin, the organization is a recognized national leader in clinical innovation, health outcomes, consumer experience, and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health cares for nearly 6 million patients, participating extensively in clinical trials and research. The Wake Forest University School of Medicine represents the academic heart of this enterprise, emphasizing research and education. The health system is notable for its expertise across several specialties, including cardiology, neurosciences, oncology, pediatrics, rehabilitation, organ transplants, burn treatments, and specialized musculoskeletal care. Advocate Health boasts a workforce of 155,000 employees spread across 69 hospitals and over 1,000 care locations, and it administers one of the nation's largest graduate medical education programs, with more than 2,000 residents and fellows engaged in over 200 programs. Advocate Health is deeply dedicated to equitable care and invests in community health by contributing over $6 billion annually in community benefits. Within this esteemed organization, the Executive Health Concierge Care position at the Wake Forest Health Network, located at Winston Salem Country Club Medical Plaza, offers full-time opportunities with benefits eligibility. The role operates on a Monday to Friday, 8 AM to 5 PM schedule, requiring 40 hours per week. Compensation ranges from $22.50 to $33.75 per hour, reflecting factors such as qualifications, experience, and training. As an Executive Health Concierge Care professional, the individual plays a crucial role in facilitating the resolution of patient concerns and ensuring a compassionate and seamless experience for patients and their families. The role demands exceptional communication skills, patience, empathy, and the ability to handle sensitive situations calmly. The incumbent is responsible for following up on patient satisfaction, documenting issues for quality improvement, and maintaining a professional and courteous demeanor with patients, families, physicians, and hospital staff alike. This position emphasizes promoting a harmonious and caring work environment, particularly within sensitive areas such as the Intensive Care Unit, and ensures age-appropriate care is provided in line with established guidelines. The role also involves compiling reports related to patient relations, contributing to service improvement initiatives. Knowledge of medical terminology and service line structures is highly valued to support effective communication and problem resolution. The job offers the chance to be an integral part of a pioneering health system dedicated to excellence in patient care and community health. Employees benefit from comprehensive rewards packages, including competitive base pay, premium and incentive pay opportunities, paid time off, health and welfare benefits, flexible spending accounts, family support services such as adoption assistance and parental leave, employer-matched retirement plans, financial wellness programs, and educational assistance. This role is ideal for individuals with a background in sociology, psychology, or human relations disciplines, who have a passion for patient advocacy and the ability to navigate complex healthcare environments with professionalism and empathy.

• Bachelor's degree in sociology, psychology, or another human relations discipline preferred
• Prior hospital patient relations or comparable experience may be considered
• Knowledge of medical terminology and Medical Center service lines/chain of command preferred
• Exceptional communication skills
• Ability to handle emotional individuals calmly and effectively
• Sensitivity to diverse and multicultural populations
• Computer proficiency