Patient Access & Guest Services Representative

Mary Free Bed is a renowned not-for-profit, nationally accredited rehabilitation hospital dedicated to providing exceptional care to thousands of children and adults every year. Located in Michigan, this specialty hospital offers comprehensive rehabilitation services including inpatient care, outpatient services, sub-acute rehabilitation, orthotics and prosthetics, as well as home and community programs. With a legacy spanning over a century, Mary Free Bed has earned a distinguished reputation for excellence in rehabilitation, focused solely on restoring hope and freedom through rehabilitation for its patients. The hospital employs a wide range of clinical professionals including physicians, nurses, and therapists who work collaboratively to achieve outstanding patient outcomes. The organization values a family culture, emphasizing teamwork, trust, and a commitment to delivering uncompromising patient care. The Patient Access & Guest Services Representative role at Mary Free Bed plays a vital part in shaping the initial impression and ongoing experience of patients, families, and visitors. This position operates as the first point of contact, blending concierge-level customer service with critical administrative support tasks related to outpatient services and rehabilitation programs. Scheduled during the day shift from Monday to Friday, 8:00 am to 4:30 pm, the representative is entrusted with fostering an environment that feels warm, welcoming, and professional. This role demands an individual who exudes empathy and pride while engaging with all visitors. The duties include greeting and assisting patients and families with friendliness and professionalism, helping visitors navigate the hospital’s various programs and facilities, and supporting outpatient access-related administrative functions. The representative ensures that guests have positive experiences by offering clear information, securing mobility assistance such as courtesy wheelchairs, and maintaining the appearance and orderliness of guest areas. They collaborate closely with volunteers and hospital staff to maintain smooth patient flow and efficient throughput. Participants in this role also demonstrate strong communication skills by effectively presenting information in one-on-one and small group settings and confidently using telecommunication devices to meet customer service expectations. The position requires excellent problem-solving abilities and the capacity to manage multiple priorities in a fast-paced healthcare environment. Mary Free Bed takes pride in its values-based culture that prioritizes patient care, clinical variety, family atmosphere, mutual trust, and a tradition of quality service. This culture underpins every aspect of the Patient Access & Guest Services Representative's daily responsibilities, making their interaction with patients not simply a transaction but a meaningful service experience that aligns with the mission of restoring hope and freedom through rehabilitation. The hospital also prioritizes diversity and inclusion, ensuring equal employment opportunities without regard to race, color, religion, gender, national origin, age, veteran status, disability, or other protected characteristics. Compensation for this position starts at $19.50 per hour, commensurate with experience. This role suits individuals who thrive in service-oriented environments and possess strong interpersonal skills, computer literacy including familiarity with Microsoft Office Suite, and the ability to adapt to flexible scheduling needs. The hospital supports reasonable accommodations aligned with the Americans with Disabilities Act to enable qualified individuals with disabilities to perform their duties effectively. Overall, this position offers a rewarding opportunity to contribute directly to patient satisfaction and the effective operation of a nationally recognized rehabilitation hospital.

• High school diploma or GED
• Two years of customer service experience, health care industry preferred
• Competent with computers and Microsoft Office Suite software
• Functional hearing abilities for communications from telephonic devices and PA speakers
• Ability to work flexible schedules and extended hours as needed
• Must have problem resolution skills
• Must have ability to manage multiple priorities
• Ability to speak, read, and write standard English
• Must be able to apply reasoning and understanding to carry out instructions furnished in written, oral, or diagram form