Passenger Services Supervisor - PT

The hiring establishment is a reputable airport services provider dedicated to delivering exceptional support and customer care to passengers navigating the airport environment. As a company focused on enhancing the overall Passenger Services experience, they aim to create a welcoming, safe, and efficient atmosphere for travelers. The company is recognized for its commitment to excellence in service, operational safety, and innovation in meeting diverse passenger needs. This organization operates within a fast-paced industry where adaptability, friendly engagement, and professional communication are paramount to daily operations. This role is a pivotal leadership position within the Passenger Services Team. The ideal candidate will play an essential part in building, maintaining, and growing the Customer Service Experience by leading a cohesive team. This person thrives on challenges and takes initiative in mentoring and supporting staff to meet shared objectives. Job responsibilities include direct interaction with passengers, anticipating customer needs, and ensuring smooth operations of passenger support functions such as wheelchair assistance, baggage handling, ground transportation, shuttle services, and coordination with airline representatives. The position involves actively contributing to recruitment, training, scheduling, and performance management to foster a positive and productive team environment. The Passenger Services Lead will be expected to conduct daily briefings, maintain high standards of communication, and enforce company safety and security policies. Technical skills are required, including proficiency with Microsoft Office and basic computer functions related to scheduling and administrative support. This position demands a professional attitude, a welcoming demeanor, and an ability to stay organized and detail-oriented under pressure. Candidates must be prepared to work night, weekend, holiday, and rotating shifts in response to the dynamic nature of airport operations. The role emphasizes strict adherence to regulatory requirements such as the Air Carrier Access Act and mandates clearance protocols including background checks and security training. Physical capability is crucial given the nature of the work, which requires lifting, pushing, and moving equipment and passengers' mobility aids to ensure their safety and comfort. This employment opportunity offers a chance to be part of a dedicated team focused on delivering exceptional service quality and operational excellence in a highly visible and impactful customer service role within the airport industry.

• High school diploma required
• Proficient with Microsoft Office and Outlook
• Minimum 1 year customer service experience
• Friendly, welcoming, and warm demeanor
• Ability to demonstrate strong customer-focused engagement
• Strong organizational skills and detail oriented
• Maintain professional appearance
• Ability to work in a fast-paced environment
• Able to work under pressure and execute efficient solutions
• Strong self-motivation and drive with demonstrable initiative
• Ability to lead a team
• Must be available for night, holiday, weekend, rotating or irregular shifts
• Successfully pass onboarding process including drug and alcohol pre-employment testing, SIDA training, FAA/TSA security clearance background check
• Knowledge of Air Carrier Access Act
• Must be able to fluently read, write and speak English
• Must be able to sit, stand, and walk
• reach with hands and arms
• balance, stoop, kneel
• move legs, arms, wrists, and fingers
• Must be able to descend to and ascend from a kneeling or crouched position
• Must be able to lift 50 lbs unassisted
• push and pull customers in wheelchairs up/down an incline unassisted from 100-350 lbs
• Must have sufficient visual acuity, with or without corrective lenses
• Must have sufficient auditory ability, with or without audiological devices
• Able to work for short periods in inclement weather
• Ability to assist customers with vehicle snow removal using ice/snow scrapper and shovel