Passenger Services Agent - Missoula, MT

The Missoula County Airport Authority proudly owns and operates the Missoula Montana Airport (MSO), an essential air transportation hub that serves the western area of Montana. With a population of approximately 175,256 residents, this airport provides critical commercial passenger services currently facilitated by major carriers including Alaska, American, United, Delta, Allegiant, Frontier, and Sun Country Airlines. MSO offers direct flights to key destinations such as Dallas, Portland, Las Vegas, Phoenix/Mesa, Salt Lake City, Seattle, Denver, and Minneapolis, as well as seasonal non-stop services to Chicago, Los Angeles, Oakland, Atlanta, and San Francisco. The airport caters to a balanced mix of business and leisure travelers, reflecting the diverse needs of the region it serves. Situated at the confluence of three rivers and five mountain ranges, Missoula is a unique location blending natural beauty with dynamic cultural offerings. It is home to the University of Montana and Missoula College, institutions that bring rich cultural prospects including fine arts, theater, dance, and NCAA Division athletics. Celebrated as one of Outside Magazine's "Best River Towns in America" and recognized by America's Promise Alliance among the "100 Best Communities for Young People," Missoula provides an appealing lifestyle environment for residents and visitors alike. The role available is that of a Passenger Services Agent within the Ground Handling Department at Missoula Montana Airport, under the general direction of the Ground Handling Manager. This is a part-time position offering a pay rate of $15.75 per hour, complemented by flight benefits. Individuals in this role play a vital part in delivering exceptional service across both ramp operations (below wing duties) and customer-facing services (above wing duties). This position is fast-paced, safety sensitive, and demands a strong commitment to customer service. Passenger Services Agents are responsible for performing a wide array of airport and contracted airline passenger and aircraft service functions. Their duties include handling passenger baggage, guiding aircraft safely on and off gates, driving ground service equipment, and ensuring the aircraft are properly serviced and maintained. Above wing responsibilities focus on passenger interactions such as greeting travelers, managing check-in and ticketing, rebooking itineraries, issuing boarding passes, and assisting with customer inquiries and concerns. The position requires flexibility to work rotating shifts, including weekends, nights, and holidays, with the ability to adapt to short notice scheduling changes. Working conditions are challenging, demanding physical stamina and the ability to work outdoors in varied weather conditions, lift heavy baggage up to 99 pounds, and handle multiple responsibilities in high noise and dynamic environments. Applicants must be adept at operating specialized ground equipment and communicating effectively in both verbal and non-verbal methods. The role demands compliance with strict safety and security protocols including TSA security threat assessments and FBI criminal background checks. Applicants must be authorized to work in the United States, possess a valid Montana Driver's License, and be at least 16 years of age, preferably 18 or older. The Passenger Services Agent role at the Missoula Montana Airport offers an excellent opportunity to work in an airport setting that values safety, efficiency, teamwork, and customer satisfaction. This role supports all aspects of ground handling operations and contributes directly to the smooth and secure flow of airline services at MSO. Dedicated individuals who thrive in a multitasking, customer-focused, and physically engaging job environment will find this position rewarding and essential to the airport’s overall operations.

• High school diploma, GED, or international equivalent preferred
• No prior experience required but customer service experience is favored
• Must be at least 16 years old to apply, preferably 18 or older
• Must have a valid Montana driver’s license
• Ability to work rotating shifts including weekends, nights, and holidays
• Flexibility to work additional hours on short notice
• Must commit to working at least 3 days a week
• Must complete FBI criminal history records check and TSA security threat assessment
• Must be authorized to work in the United States