Passenger Service Agent-Quick Hire!-Grand Rapids,MI,USA,MI | Hiring

Swissport is a global leader in aviation services, renowned for providing comprehensive Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Operating in numerous airports worldwide, Swissport is dedicated to delivering tailor-made solutions that enhance the aviation industry’s passenger experience. The company prides itself on its commitment to quality, safety, and customer satisfaction, driven by core values such as Show You Care, Do the Right Things, and Win as a Team. Swissport’s vast network, combined with its experienced workforce, positions it as a trusted partner in the aviation sector, supporting airlines and airports worldwide in managing their day-to-day operations efficiently and effectively. This Passenger Service Agent role with Swissport represents an exciting opportunity to be part of a fast-paced, dynamic industry that connects people and places around the globe. The Passenger Service Agent works closely with passengers to ensure a seamless travel experience from check-in through boarding. Responsibilities include reservations, ticketing, baggage processing, gate check-in, jet way operation, greeting passengers including VIPs, and supporting travelers with special needs. The role demands excellent customer service skills, attention to detail, and the ability to function under pressure while adhering to security and regulatory requirements. Swissport offers an hourly pay rate of $16.25 for this role and emphasizes an inclusive and diverse work environment that supports continuous improvement and professional growth. The position requires interaction with multiple stakeholders, including airline customers, airport authorities, and passengers from various cultural backgrounds. Successful candidates are self-motivated, adaptable, and passionate about delivering superior customer service, aligning with Swissport’s mission to provide consistent, high-quality aviation support worldwide.

• High school diploma or GED equivalent
• Previous customer service experience
• Effective communication skills both written and verbal in the relevant country language
• Ability to work independently and demonstrate self motivation
• Willingness to work outdoors and in inclement weather conditions
• Good numerical ability and attention to detail
• Ability to quickly learn and operate airline specific computer reservation and ticketing software
• Availability to handle a flexible schedule including possible shifts
• Commitment to comply with security procedures and policies
• Ability to manage stressful situations and customer complaints professionally