Passenger Service Agent / Part Time (Bilingual)

Menzies Aviation, established in 1833, has grown into a vital partner within the global aviation industry, providing time-critical logistics services at more than 300 locations across 65 countries and 6 continents. The company is renowned for its commitment to operational excellence and customer-centric service, driven by a dedicated workforce that embodies passion, pride, and people-first values. Menzies Aviation continues to be at the forefront of aviation logistics, ensuring efficient handling of airline ground services and enhancing passenger travel experience worldwide. As an organization, Menzies Aviation emphasizes safety, security, wellbeing, and compliance, creating a supportive and inclusive environment for all employees. The role of Customer Service Agent at Menzies Aviation is crucial for maintaining that high level of customer satisfaction and operational efficiency at airports. This position involves direct interaction with passengers, assisting them in the check-in process, verifying documentation, assigning seats, providing gate information, handling baggage issues, and resolving passenger concerns throughout their airport journey. The Customer Service Agent is expected to demonstrate excellent communication skills, a positive and enthusiastic attitude, and a strong ability to manage multiple tasks in a fast-paced airport environment. Adherence to company policies including uniform guidelines and professional conduct is mandatory in this role. In addition to passenger service responsibilities, the Customer Service Agent plays an important role in maintaining organized and functional work areas at check-in counters, gates, lobbies, and baggage handling points. This includes hosting self-service kiosks, interpreting identification labels and baggage routing tags, making announcements, and ensuring the smooth flow of passengers through gate procedures. The position demands flexibility in scheduling to accommodate the variable operational hours of airport services. Candidates must be able to stand for extended periods and demonstrate proficiency in English, both spoken and written, with bilingual English/Spanish skills considered an asset. Familiarity with computer systems and airport check-in technology is required for efficient performance of job duties. The role also involves upholding safety and substance misuse policies, including passing a pre-employment drug screen. Menzies Aviation is deeply committed to diversity and inclusion, encouraging applications from qualified individuals regardless of gender, race, disability, age, sexual orientation, religion, or other protected statuses. The company fosters a workplace where diverse perspectives and experiences are respected and every employee can achieve their full potential. The recruitment process may include various assessment tools to evaluate skills and fit with company values, and reasonable accommodations are available upon request to support candidates. Menzies Aviation’s Customer Service Agent role offers a rewarding opportunity to be part of a global leader in aviation services, where employees are valued for their contribution to exceptional passenger experiences and operational success.

• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form
• Computer skills
• Ability to proficiently read, write and speak English
• Must be able to stand for long periods of time at the ticket counter and gate check-in areas
• Must pass pre-employment drug screen
• Flexible schedule
• Bilingual English/Spanish is a plus