Passenger Service Agent - $15 to $19 per HOUR

Alliance Ground International (AGI) is a prominent independently owned ground handling company that provides exceptional services to over 100 airlines across 61 airports in the United States and Canada. With a dedicated team of more than 12,000 employees, AGI handles an impressive volume of over 1.5 billion kilos of cargo and supports more than 400,000 aircraft departures annually. The company's reputation is built on a strong commitment to safety, quality service, and operational excellence, making it a preferred partner in the aviation ground service industry. AGI’s workforce exemplifies professionalism and dedication, and the company continuously seeks talented individuals who share the same passion for delivering outstanding customer service while maintaining top safety standards. The Passenger Service Agent role at AGI is a vital, customer-facing position that places travelers' needs at the core of every interaction. As a Passenger Service Agent, you will be responsible for managing the customer journey from check-in and bag drop to boarding gates and arrivals, ensuring seamless travel experiences. Your duties will include providing top-tier customer service aligned with AGI and airline-specific standards, effectively handling ticketing, reservations, baggage concerns, and flight information. This role requires a friendly, outgoing disposition combined with excellent communication skills and the ability to remain composed under pressure. Passenger Service Agents are expected to maintain safety, security, and compliance rigorously while assisting passengers with empathy and professionalism. AGI equips its agents with comprehensive training, modern tools, and a supportive work environment to foster a successful and rewarding career in ground handling. The position offers competitive benefits including paid vacation, health coverage, training, and opportunities for growth within the company. Joining AGI as a Passenger Service Agent means becoming part of a dynamic team where your efforts significantly contribute to the smooth operation of thousands of flights and the satisfaction of millions of customers annually.

• Must be able to lift/carry/push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces
• Must be able to stand for extended periods of time
• Must be able to carry heavy items up and down jetway stairs
• Must be alert to moving vehicles, equipment, or aircraft and must be able to use radio equipment
• Must be willing to wear uniform and insignia as prescribed by AGI
• Personal appearance and grooming must present a favorable corporate image
• Passenger Service agents must be able to communicate information and instructions verbally and/or via radio equipment effectively in a professional manner with the flight crew, gate agents, customers, and other ground crew to coordinate the movement of passengers and handling of equipment and baggage
• Tolerate and answer repetitious questions from passengers in a friendly, outgoing manner
• Ability to speak and be understood in giving directions/information to passengers verbally and/or via overhead announcement systems
• Passenger Service agents are required to use computer systems daily
• Agent may be called upon to troubleshoot issues to assist passengers with reservation issues, process excess baggage fees correctly, verify required visa documentation, etc
• Must be able to process payment transactions for flight/seat upgrades, excess baggage fees, etc
• Passenger Service agents must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment
• Must report to work on a regular and timely basis