Part Time Sales Team Leader - Wichita Falls, TX

James Avery Jewelry is a renowned retail company specializing in handcrafted jewelry that combines timeless artistry with meaningful symbolism. Established with a commitment to exceptional craftsmanship and heartfelt designs, James Avery Jewelry has cultivated a loyal customer base appreciative of quality, personal service, and inspired collections. Their retail operations are centered around creating an inviting and supportive shopping environment where each visitor can find pieces that resonate personally and spiritually. With locations such as the Quail Creek Crossing store in Wichita Falls, TX, the company not only stands out for its beautiful products but also for its dedication to community involvement and employee development. The position offered is a pivotal role within the Quail Creek Crossing retail location, titled Retail Store Leader. This role involves assisting store management with in-store supervision, providing effective leadership to associates, and delivering the highest standards of customer service. As a frontline member of the Retail Store Leadership Team, the Retail Store Leader is essential in maintaining smooth operations, supporting sales activities, and fostering a positive environment for both guests and employees. Responsibilities include greeting and assisting customers with their selections and purchases, promptly resolving any guest issues, and maintaining clear communication with supervisors about store conditions, merchandise, guest interactions, and personnel matters. The role also demands active participation in store leadership duties such as inventory management, employee training, scheduling, merchandising, and security compliance. Candidates will oversee guest service quality, using tools like the GUESTS program to manage sales floor interactions and jewelry handling effectively. Leadership challenges include directing opening and closing store operations, supporting training initiatives focused on sales and customer service, and organizing team-building activities. The position requires a keen eye for product trends, ensuring communication with the District Manager to align store offerings with market expectations. Furthermore, the Retail Store Leader is expected to be proficient in the operation and training of equipment used in product care, including polish motors, PUK welders, and ultrasonic units, ensuring that service standards exceed operational requirements. Visual merchandising duties involve staging and maintaining retail displays to adhere to company guidelines, enhancing the store’s overall aesthetic appeal. This role involves significant multitasking in a fast-paced retail environment, demanding excellent communication skills, strong organizational capabilities, and a high attention to detail. Candidates must consistently uphold all company policies, including attendance, safety regulations, anti-harassment guidelines, and electronic communication protocols. The company emphasizes integrity, teamwork, and dedication to customer service as core values essential for success in this role. While this description outlines the fundamental duties and expectations, management reserves the right to modify assignments to meet business needs continually.

• High school degree or equivalent
• minimum 1-year retail or customer service experience preferred
• previous supervisory experience preferred
• pass a background check
• pass an alcohol, controlled substance, and illegal drug screen
• ability to multitask in a fast-paced environment
• comply with all company policies including attendance, safety regulations, and harassment guidelines