Part-time M Club Concierge - Apply Now!

San Ramon Marriott is a distinguished hotel located in the serene urban oasis of San Ramon, California. Nestled amidst picturesque mountains and towering Redwood trees, this Marriott property is a perfect blend of natural beauty and modern conveniences. Conveniently positioned within walking distance to premier shopping centers, Fortune 500 companies, and top-rated dining establishments, San Ramon Marriott offers an ideal environment where professionals and leisure travelers alike can thrive. The hotel is celebrated for its exceptional guest service, refined hospitality, and a warm, welcoming atmosphere that embodies the Marriott brand's global standards. San Ramon Marriott is part of HEI Hotels and Resorts, a company known for fostering a vibrant, inclusive workplace culture called “HEI Loves.” This culture emphasizes celebrating associates through competitive compensation, comprehensive benefits, and generous paid time off programs. Employees are encouraged to engage not only professionally but also personally through health and wellness initiatives, robust retirement plans, travel perks, and exclusive discounts on products and services. The organization strongly supports diversity and inclusion, welcoming military veterans and candidates from all backgrounds, ensuring equal opportunity employment. This listing is for a part-time Guest Services position with shifts available in the morning and evening. The role involves working closely with hotel guests to provide outstanding assistance, ensuring an enjoyable and seamless guest experience. As the face of the hotel’s guest-facing services, the successful candidate will be instrumental in answering queries related to dining, entertainment, recreation, and transportation options, both within and outside the hotel. They will be responsible for facilitating communication between guests and the hotel, managing deliveries and messages, and offering insightful directions and recommendations to enhance guest stays. The role requires excellent interpersonal skills, the ability to communicate effectively across diverse audiences, and the capability to handle multiple guest requests professionally and promptly. Experience in hospitality or public contact roles is preferred, particularly prior hotel experience, but HEI Hotels and Resorts encourages candidates who possess a passion for guest services and a dedication to teamwork to apply, even if they do not meet every qualification listed. The compensation for this position ranges from $21.00 to $22.00 per hour. Although it is a non-tipped role and does not include discretionary performance bonuses, the position offers a stable and rewarding opportunity within a highly respected hospitality group. Benefits include medical, dental, and vision insurance, pet insurance, vacation, sick leave, holiday pay, life insurance, disability coverage, a 401(k) savings plan with employer matching, and various employee discounts. The company maintains a supportive environment emphasizing employee wellness and work-life balance, making it an excellent place to build a career in hospitality.

• High school diploma or equivalent
• One year experience in a public contact role
• Effective communication skills
• Ability to work part-time morning or evening shifts
• Willingness to comply with attendance policies
• Ability to maintain current knowledge of hotel services and local attractions