Part Time Front Desk Representative - $18 per HOUR

Reside is a leading company in the alternative-accommodations industry, known for blending the comfort and convenience of apartments with the service and flexibility of hotels. Operating in over 200 cities across the United States and reaching 130 international destinations, Reside offers innovative housing solutions that cater to modern travelers who seek more than just a traditional hotel stay. The company’s model focuses on multi-platform logistics-based housing, combining the efficient operations and personalized service of a boutique property with the extensive reach and resources of a global organization. Reside’s commitment to high-quality guest experiences and operational excellence has positioned it as an industry innovator that continues to grow its footprint and reputation. We are currently seeking a Part Time Front Desk Representative to join our team at Broadway Plaza in Rochester, MN. This role is designed for individuals who are enthusiastic about hospitality and customer service, aiming to exceed guest expectations with every interaction. Working weekend shifts that vary between 7:00am - 3:00pm and 3:00pm - 11:00pm, this position offers flexibility while playing a crucial part in the operational success of the property. With hourly compensation of $18, this part time opportunity is ideal for candidates seeking valuable experience in hospitality, front desk operations, and guest services. The Front Desk Representative serves as the first point of contact for guests, assisting with everything from luggage and groceries to check-ins and valet services. Key responsibilities include patrolling the building and monitoring security systems to ensure safety, answering after-hours phone calls, and providing comprehensive knowledge about amenities, appliance use, and local services. This role requires a customer-focused approach to problem-solving, excellent verbal communication skills, and active listening abilities to understand and anticipate guest needs effectively. While no supervisory responsibilities are tied to this position, the representative may be involved in cross-training other staff members, contributing to the overall development and smooth functioning of the team. Work environment involves usual office conditions with a dedicated desk space, computer, and phone. The role demands regular use of hands for computer and phone operations, occasional walking and lifting up to 30 pounds, and the ability to maintain focus during potentially stressful situations. Candidates must be comfortable working in a setting with typical office noises and interruptions. The company places a strong emphasis on legal work authorization and performs comprehensive background checks, underscoring its commitment to safety and compliance. Reside offers a comprehensive benefits package for its employees, including competitive pay, medical, dental, and vision insurance, a 401k plan with employer match, paid holidays and vacation time, as well as a variety of programs supporting employee growth, volunteerism, and community engagement. Educational reimbursement and continuous learning opportunities underscore Reside’s dedication to career development. Equal opportunity employment and diversity inclusion are fundamental values at Reside, fostering a respectful and welcoming workplace for all employees regardless of background. This tenant-facing role, based in a strategic location at Broadway Plaza, is perfect for someone with a high school diploma or GED, a valid driver’s license, basic computer knowledge, and a genuine commitment to outstanding customer service. Bilingual skills are preferred, enhancing communication with a diverse guest population. The company culture encourages confidence, enthusiasm, and dedication, making this an engaging and rewarding opportunity to grow professionally within the hospitality industry.

• High school diploma or GED
• Valid driver’s license
• Ability to lift up to 30 pounds
• Ability to work weekend days and varying shifts
• Legal authorization to work in the United States
• Willingness to pass comprehensive background checks
• Ability to work under typical office conditions