Overnight Resort Manager - Quick Hire!

About Hotel Drover: Hotel Drover is a distinguished hotel located in Fort Worth, Texas, inspired by the pioneering spirit of the West. This Autograph Collection property embraces authentic Texas hospitality, paying homage to the legendary cowboys who drove cattle across the plains to market. Situated in the heart of the historic Fort Worth Stockyards, Hotel Drover offers guests a unique and genuine experience that captures the true spirit of the Stockyards and Western heritage. The hotel prides itself on delivering an atmosphere rooted in tradition yet enriched with modern luxury, blending old-fashioned charm with contemporary comforts to cultivate an unforgettable stay for all its visitors. The establishment places great emphasis on welcoming guests with warmth, a tip of the hat, and a firm handshake, embodying the welcoming culture and sense of community that define the Fort Worth region. With a commitment to honoring the past and celebrating the present, Hotel Drover has crafted a singular experience for travelers seeking distinctiveness and sincere Texas hospitality. About the Role: The position advertised is for a Reservations Manager who serves as the Property Manager on Duty during the overnight shift. This full-time, graveyard shift role is crucial in overseeing all property operations while ensuring that superior standards of hospitality and service are maintained throughout the night. The Reservations Manager acts as the key representative of property management, resolving any guest or property-related concerns in a timely and professional manner. Responsibilities extend to leading and coaching night audit agents, managing front office inventories, enforcing grooming and uniform standards, and monitoring employee attendance and shift scheduling through workforce management systems. The role demands someone who embodies the hotel’s mission and core values—promotion of teamwork, fostering employee morale, and delivering legendary service to every guest every day. This position requires the ability to manage multiple operational aspects such as cashiering procedures, guest account setups, compliance with third-party payment protocols, daily audit and banking processes, and guest tracking metrics. Communication and collaboration with the leadership team are imperative for addressing recurring guest issues and implementing action plans to maintain service excellence. The ideal candidate should be adaptable, detail-oriented, and skilled in problem-solving and decision-making, upholding a professional image in appearance and conduct. The Reservations Manager is expected to be passionate about creating extraordinary experiences for guests while supporting and inspiring their team through effective training, motivation, and administrative guidance. Candidates must be flexible to work evenings, weekends, and holidays, reinforcing a culture of dedication and service continuity at Hotel Drover. This comprehensive role is perfect for a hospitality professional eager to contribute to a storied property with deep community ties, focused on authentic service and guest satisfaction.

• Resilience and ability to adapt swiftly to changing situations
• Ability to influence others positively
• building and contributing to teams
• Attention to detail: planning and organizing
• Problem solving and decision making
• Professional demeanor
• Passion for creating an amazing experience for our guests
• Strong prioritization and organization skills
• Flexible schedule, able to work evenings, weekends, and holidays
• Thoughtful communicator with excellent written and verbal skills
• Strong interpersonal and relationship building abilities
• passion for collaboration and providing administrative support