Order Processing Specialist (International) - Quick Hire!

KONG is a leading global company known for its innovative pet products and commitment to quality and customer satisfaction. Headquartered in Golden, Colorado, KONG has established itself as a trusted brand in the pet industry by delivering durable and engaging pet toys and accessories that promote pet health and well-being. The company prides itself on a strong culture that values hands-on, positive engagement and a collaborative working environment. KONG's dedication to excellence and its forward-thinking approach have made it a recognized name worldwide, with a broad international presence including markets in the United Kingdom, Germany, Australia, and beyond. This role is vital to the smooth operation and success of KONG's international customer order processing and shipment management. The position involves managing the entire lifecycle of international orders, from receipt to shipment, ensuring impeccable organization, customer service, and support. The individual will work closely with the International Operations Manager, sales team, warehouse personnel, and freight forwarders to coordinate documentation, transportation, and seamless communication with international customers. This ensures that all international customer objectives are met efficiently and effectively. A key responsibility includes handling specialized KONG accounts with a dedication that aligns with the company culture. This role demands a hands-on and proactive approach, maintaining meticulous records throughout the order process and invoicing. Collaborating with sales and marketing teams, the individual will facilitate the shipment of brand materials globally and act as the primary contact for international freight forwarders to coordinate the swift movement of export shipments. In addition, the role requires interaction with various government entities to comply with export regulations and an understanding of the documentation related to shipping consumable products worldwide. Oversight of shipments to KONG's international locations is a critical aspect, ensuring timely and accurate deliveries to regions such as the United Kingdom, Germany, and Australia. This position also involves executing requirements for new international markets, maintaining spreadsheets and reports to track order status and shortages, and ensuring customer pricing is consistent with contracts. Strong communication skills are essential for collaborating across departments to complete orders and resolve discrepancies. The role includes responsibilities like order entry, electronic data interchange (EDI), invoicing for specialized accounts, and maintaining ongoing communication with off-site warehouses about order status and inventory. KONG offers a competitive compensation package starting from $33 per hour, complemented by quarterly profit sharing. Employees enjoy working onsite at the KONG headquarters in Golden, Colorado, Monday through Friday. Benefits include health, dental, and vision insurance with low-cost premiums, access to voluntary benefits, employer-paid disability and life insurance, 401k with employer matching, paid holidays, personal leave accrual, as well as unique perks like pet insurance, tuition reimbursement, and even dog toys. This opportunity is ideal for organized, detail-oriented professionals with strong leadership capabilities and a passion for delivering outstanding customer service in a dynamic, global environment.

• 4-year business degree and 2 years’ applicable experience or 5 years’ applicable experience
• strong leadership skills
• proven critical thinking
• strong written and verbal communication skills
• efficiency and accuracy with data entry tasks
• proven track record of customer care
• computer literacy and proficiency in Microsoft Suite
• experience with accounting software, EDI and inventory systems
• detail-oriented, efficient and organized
• ability to work under tight deadlines and adapt to changing priorities
• effective communication across departments
• ability to work independently and prioritize tasks
• problem-solving and analytical skills
• proactive in executing projects
• ability to use independent judgment
• strong project management skills
• outstanding customer service skills