Operations Supervisor

Courtyard by Marriott Detroit Warren, located at 30190 Van Dyke Avenue, Warren, Michigan, is part of the renowned Marriott International portfolio. Marriott International is a global leader in hospitality, committed to creating an inclusive, diverse, and welcoming environment for its employees and guests alike. This hotel brand focuses on catering to the needs of business travelers, offering modern and comfortable accommodations designed specifically for their unique requirements. The Courtyard brand is known for its dedication to guest satisfaction, excellent service, and a work culture that fosters continuous learning and personal growth. Being part of Marriott International means access to a supportive global network and a culture that values and celebrates multicultural talent and diverse experiences. This full-time, non-management position based at Courtyard by Marriott Detroit Warren is an exciting opportunity for someone passionate about delivering outstanding guest service and working in a dynamic hospitality environment. The role primarily involves front desk responsibilities, including managing guest check-ins and check-outs, processing payments, and ensuring a seamless guest experience from arrival to departure. You will be the first face our guests see, representing our commitment to hospitality excellence and guest satisfaction. The position requires strong communication skills, attention to detail, and the ability to handle multiple tasks efficiently while maintaining a polite and professional demeanor. Key responsibilities include verifying guest identities, confirming reservations, assigning rooms, and activating room keys. You will handle upgrades and room sales, ensuring rates comply with market standards and documenting any exceptions. Interaction and coordination with other hotel departments such as bell services and housekeeping are essential to resolve guest requests and issues promptly. This position also supports management in employee training, performance evaluations, and cultivating a positive work environment, as well as upholding company policies, safety standards, and professionalism. The ideal candidate should be physically able to stand, walk, or sit for extended periods during shifts, and capable of lifting objects weighing up to 25 pounds without assistance. Marriott International values safety and expects employees to report any workplace accidents or unsafe conditions and participate in required safety training and certifications. With a welcoming spirit to all guests, including those with disabilities, you will communicate clearly and professionally, demonstrating genuine appreciation and ensuring that all interactions align with the company's standards of quality and service excellence. Joining Courtyard means becoming part of a small but ambitious team dedicated to exceeding guest expectations and continuously improving their skills in a supportive and fun environment. Marriott International does not discriminate based on disability, veteran status, or any other protected characteristic under applicable laws. This role offers a meaningful career path in hospitality, the opportunity to develop your skills, and a chance to be part of a global organization recognized for its commitment to diversity, equality, and operational excellence.

• High school diploma or equivalent GED
• At least 1 year of related work experience
• Ability to stand, sit or walk for prolonged periods
• Ability to lift at least 25 pounds without assistance
• Excellent communication skills
• Professional appearance
• Ability to follow company policies and procedures
• Willingness to work full-time
• Commitment to guest service excellence