Operations Manager - Springfield, MA

Bombardier is a global leader in the aviation industry, renowned for designing, manufacturing, and servicing some of the world’s most exceptional business jets and specialized mission platforms. With a reputation for quality and innovation, Bombardier has established itself as a trusted name in aerospace, consistently setting the highest standards in the market. The company’s people-centric approach fosters passion, diversity, and authenticity, creating an environment that supports the growth and development of every employee. This dedication to empowering individuals encourages them to reach their full potential on their own terms, making Bombardier not only a leader in its field but also a desirable workplace committed to employee well-being and professional excellence. Bombardier’s benefits program further underscores its commitment to employee wellness by offering a comprehensive and competitive package that includes medical, dental, life insurance, disability coverage, a competitive base salary, retirement savings plan, and access to an Employee Assistance Program. This supportive environment enhances job satisfaction and promotes longevity within the company. The role of Operations Manager at Bombardier’s Hartford Service Center within Learjet Inc is a pivotal position responsible for the oversight of aircraft maintenance operations. This role demands a leader who can manage assigned maintenance employees and oversee daily and overall departmental activities, ensuring technical performance, safety, adherence to schedules, personnel management, quality control, and the successful execution of maintenance for multiple line maintenance sites. The ideal candidate will bring expertise in managing complex operations and coordinating multiple facets of aircraft maintenance to meet FAA regulations and customer quality expectations. Key responsibilities include developing annual budgets for the Aircraft Maintenance department, managing workforce requirements, approving vendor and supplier payments, and achieving financial objectives such as labor margins and operating expenses. The Operations Manager must ensure all maintenance activities comply with OSHA health and safety guidelines and federal, state, and local environmental laws. They will also interact directly with customer representatives, handle communications, and resolve disputes related to maintenance invoicing. Additionally, the Operations Manager will identify staff training needs to maintain workforce qualifications and productivity, ensure the availability of proper tooling and equipment, and actively participate in continuous improvement initiatives within program procedures and processes. They will analyze service and maintenance data to identify trends, support margin performance, and assist in strategic planning to support new programs and market capabilities. This position is ideal for a professional with at least five years of experience in aircraft maintenance, including supervisory responsibilities, and a bachelor’s degree or equivalent experience. Strong knowledge of process improvement, accounting and budgeting principles, and environmental health and safety regulations is essential. The candidate should exhibit excellent interpersonal, communication, leadership, and analytical skills, with proficiency in writing and computer use. The Operations Manager must be capable of forecasting labor and skill needs, delivering effective presentations to diverse audiences, and leading teams through coaching and development. With these responsibilities and qualifications, Bombardier offers an exciting opportunity to join a world-renowned leader in aerospace, contribute to innovative projects, and develop a rewarding career in a dynamic and supportive environment. The commitment to equal opportunity employment and a diverse workplace ensures that all qualified applicants will receive fair consideration. If you see yourself thriving in this role, Bombardier invites you to apply and become part of its distinguished team.

• Have 5 years experience working in an aircraft maintenance facility environment with at least 1 year supervisory experience
• Possess a Bachelors degree in related area or equivalent years of experience
• Have working knowledge of process improvement methodology and application
• Have accounting and budgeting principals acumen necessary to read and interpret profit/loss statements, financial reports, and meet financial objectives for assigned area and programs
• Be familiar with environmental, health & safety rules and regulations
• Demonstrate excellent interpersonal and customer service skills
• Possess strong planning and organizational skills with the ability to forecast labor and skill requirements
• Have excellent presentation skills necessary to effectively communicate with customers and all levels of management
• Demonstrate effective leadership and coaching skills with the ability to develop people
• Have research and analytical skills necessary to collect, analyze, and interpret survey data, customer behaviors, and general trends within the applicable aircraft market
• Possess proficient writing and computer skills