Office Services Specialist (On Call) - Apply Now!

SPS is a distinguished global provider of outsourcing solutions, specializing in Intelligent Automation technologies such as Artificial Intelligence and Robotic Process Automation. Operating in more than 22 countries, SPS delivers exceptional services primarily in North America, including Mailroom Management, both physical and digital, Office Services encompassing Reception, Lobby Concierge, and Conference Room Management, along with Document Processing Services utilizing state-of-the-art technology. Serving clients across various sectors—banking, insurance, legal, higher education, advertising, and professional services—SPS collaborates with numerous Fortune 500 companies, cementing its reputation for excellence and innovative service delivery. The company is committed to providing a high caliber outsourcing experience, ensuring that its clients receive efficient, prompt, and tailored services. Equally dedicated to its workforce, SPS fosters an inclusive work culture that embraces diversity and offers extensive professional development opportunities, competitive benefits, and growth pathways to its employees. Their commitment to equity and inclusion ensures fair treatment for all applicants and staff, supported by strong policies that maintain an equitable and supportive environment. The Office Services Specialist (On Call) role at SPS is a critical position designed to provide flexible and reliable office support across various client sites. This role functions as a "floating" specialist who covers for regular employees during absences or when projects necessitate additional support. The position requires a dynamic individual capable of delivering exceptional customer service and office assistance in multiple domains, including mailroom operations, reception duties, hospitality services, facilities support, and management of print or copy equipment. Based out of a designated client home office, the Office Services Specialist (On Call) must be prepared for short notice dispatch to different locations, demanding significant adaptability and agility. The position highlights the importance of maintaining a professional image of SPS by offering courteous, efficient, and prompt assistance to both clients and SPS employees. The specialist is a pivotal point of contact, ensuring smooth administrative and mail operations along with providing frontline reception or concierge coverage when necessary. With responsibilities ranging from handling inbound and outbound mail and package transactions to assisting with office moves, print orders, and facility-related requests, the specialist plays a vital role in the daily functions of client office environments. The position also involves engaging with employees to notify them of deliveries, helping with troubleshooting facility issues, and maintaining equipment functionality. The Office Services Specialist is expected to proactively identify additional tasks to maximize productivity during downtime and provide training or guidance to backup personnel regarding company policies and procedures. This role demands excellent communication skills, both verbal and written, proficiency in Microsoft Office Suite, multitasking capabilities, strong organizational skills, and the ability to work independently. Knowledge of multi-function devices (MFD), shipping and receiving protocols, and problem-solving aptitude are essential competencies. The specialist should also be physically capable of lifting or moving packages and able to perform various physical tasks for a significant portion of the workday. SPS offers a work environment that values learning and development, with an emphasis on career growth and recognition. The company provides a comprehensive benefits package, including but not limited to medical, dental, vision, flexible spending accounts, life and disability insurance, commuter benefits, and paid time off. This position does not require travel and operates on a flexible schedule determined by management. The Office Services Specialist (On Call) opportunity at SPS represents a chance to join a respected global employer and gain diverse experience across multiple facets of office services and client interaction, contributing meaningfully to SPS's commitment to outstanding service delivery and employee development.

• High school diploma or equivalent
• 6 plus months prior work experience
• Ability to work assigned hours as determined by the manager
• Excellent organizational skills
• Strong problem-solving abilities
• Effective communication skills
• Capable of maintaining professional appearance and attitude
• Adherence to all company policies and procedures
• Ability to operate office machinery
• Physical ability to lift or move packages up to 40 lbs frequently
• Flexibility to work variable schedules and hours
• Ability to handle multiple tasks simultaneously