Ocean Import Freight Forwarder At Dallas,TX•Dallas,TX,USA,TX•Shipuwl

Shipuwl is a distinguished provider in the logistics and freight forwarding industry, specializing in global transportation solutions that connect businesses across international borders. As a leading company headquartered in Dallas, Texas, Shipuwl offers a comprehensive range of services including ocean freight, air freight, warehousing, and customs brokerage. The organization prides itself on its proactive approach to managing complex supply chains, leveraging experienced personnel and advanced technology to ensure seamless delivery and high customer satisfaction. Founded on principles of innovation, integrity, and customer-centric service, Shipuwl carries a strong reputation for reliability and operational excellence in the competitive freight forwarding sector. The Ocean Import Freight Forwarder role at Shipuwl is pivotal in maintaining the company’s standard of superior logistics service. The position is located in Dallas, Texas, and offers remote work flexibility once the initial training phase is completed, accommodating a modern work-life balance for qualified professionals. The role demands exceptional attention to detail, professionalism, and a proactive mindset to manage and prioritize multiple tasks efficiently. The ideal candidate will foster positive relationships through effective communication with colleagues, customers, vendors, and government agencies, facilitating the smooth flow of ocean import freight operations. Key responsibilities include coordinating shipment bookings with overseas agents, tracking cargo status, resolving discrepancies, managing billing processes, and ensuring all import milestones such as estimated times of departure and arrival are clearly communicated to customers. This role emphasizes providing outstanding customer service to uphold Shipuwl’s commitment to excellence and involves escalating complex issues prudently to managerial levels for resolution. The successful candidate will thrive in a dynamic, team-oriented environment and contribute innovative logistical solutions to support both customer needs and operational goals. Candidates should have 2 to 5 years of experience in import logistics or supply chain management, particularly within ocean and air freight. The role requires intermediate computer skills, especially proficiency in Microsoft Office applications, and the ability to operate efficiently in a fast-paced setting. Importantly, the Ocean Import Freight Forwarder must maintain a customer-specific Standard Operating Procedure (SOP) that outlines service expectations, ensuring consistent and transparent communication and invoicing practices are upheld. Shipuwl offers a competitive compensation package and a robust benefits program designed to support employee well-being and career growth. Benefits include medical, dental, and prescription coverage, medical and dependent care flexible spending accounts, disability insurance, life and AD&D coverage, financial planning, an employee assistance program, a 401(k) retirement plan featuring a 6% company match, paid time off, remote work flexibility, bonus eligibility, and opportunities for professional development. This comprehensive benefits platform reflects the company’s dedication to fostering an inclusive and supportive workplace where employees are empowered to advance their careers while maintaining work-life harmony. In summary, Shipuwl’s Ocean Import Freight Forwarder role offers a rewarding opportunity to be part of a top 20 American-owned NVOCC renowned for inventive supply chain solutions and operational reliability. Candidates passionate about logistics and dedicated to superior service quality will find this role fulfilling and well-aligned with career aspirations in the freight forwarding industry.

• 2-5 years import logistics or supply chain experience
• Detailed knowledge of ocean and air imports
• Ability to work in fast paced environment, well organized
• Intermediate computer skills including Microsoft Office
• High school diploma or equivalent
• Strong attention to detail
• Effective communication skills
• Ability to multitask under pressure