Ocean House Collection is hiring a Front Desk Manager in

Ocean House Collection is a distinguished luxury hospitality group featuring three exquisite properties known for their impeccable service and refined guest experiences. The collection includes the Ocean House, a Forbes 5-Star hotel with 49 luxury guest rooms and 20 signature suites, offering quintessential New England accommodations that blend casual comfort with exquisite furnishings. This property also boasts over 10,000 square feet of indoor and outdoor meeting space and up to eight unique dining options during the summer, including Coast, a Forbes Travel Guide 5-Star rated fine dining restaurant. Alongside Ocean House is the Cottage Collection, which comprises ten privately owned vacation homes offering exclusivity and comfort, and the Ocean & Harvest Spa, a 12,000 square foot Forbes Travel Guide 5-Star rated full-service wellness spa renowned for its holistic health treatments. The Watch Hill Inn, established in 1845, with its rich history and modern innovations such as complimentary Apple TV, Netflix, and in-room iPad services, rounds out the collection. This inn offers 21 suite-style accommodations with complete access to the amenities and activities at both Ocean House and the Weekapaug Inn. Together, these properties offer guests an unmatched blend of luxury, history, and modern convenience in a stunning coastal setting. The Front Desk Manager at Ocean House plays a pivotal role in ensuring the highest level of guest satisfaction by overseeing all front desk and bell/valet operations. This role involves managing guest registration, reservations, and guest services while supervising and developing front desk staff. The manager is responsible for coordinating with other hotel departments to ensure seamless service delivery and maintaining adherence to hotel policies and standards. This includes handling budgets, monitoring daily workflows, resolving guest issues, and conducting performance evaluations. Exempt team members must be flexible, willing to work extended shifts and weekends during peak seasons, and ready to travel if necessary. This role is essential for maintaining the luxury standards that define the Ocean House Collection, working closely with the Director of Front Office & Chef Concierge to uphold the brand's reputation. The Front Desk Manager must exhibit exceptional leadership skills, exceptional time management, and the ability to foster a positive work environment that promotes excellence. Candidates should be prepared to thrive in a dynamic, fast-paced environment where attention to detail and guest service excellence are paramount. This position offers an opportunity to be part of a prestigious hospitality group committed to delivering extraordinary experiences and creating memorable stays for every guest.

• College degree or equivalent work experience
• Prior experience in front desk or hospitality management
• Strong supervisory and leadership skills
• Proficient with Microsoft Office Suite or related software
• Advanced verbal and written communication skills in English
• Ability to manage stressful and confrontational situations with composure
• Ability to prioritize and organize tasks effectively
• Maintain confidentiality of guest and employee information
• Flexibility to work extended shifts, weekends, holidays, and travel as needed
• Ability to work cohesively within a team
• Attention to detail, speed, and accuracy under pressure