Norfolk,VA,USA-based Boarding Receptionist(pet Host)-Quick Hire!

PetSuites is a premier pet resort company renowned for providing exceptional care and services for dogs and cats through boarding, daycare, grooming, and training. As a leader in the pet resort industry, PetSuites offers modern, clean, and fun spaces designed to create memorable experiences for pets and their owners. The brand prides itself on a culture grounded in the values of being Playful, Passionate, Personal, and Professional, which permeate every aspect of its operations. Dedicated to upholding the mission of "Pet Lovers Delighting Pet Lovers," PetSuites attracts team members who are not only passionate about animals but also about delivering outstanding customer service with empathy and attention to detail. Joining PetSuites as a Pet Receptionist places you at the heart of this vibrant community, where you become the first point of contact for all guests, clients, and vendors. This full-time role is integral to ensuring a seamless and positive experience throughout every interaction. You will greet arriving clients, manage their check-ins and check-outs efficiently, and facilitate bookings for boarding, grooming, daycare, and training services. Your proactive approach will extend to follow-up reservations and upselling additional packages such as activity bundles and daycare sessions, enhancing client satisfaction and contributing to the overall success of the site. The Pet Receptionist position demands excellent communication skills, a keen eye for detail, and a warm, approachable demeanor that embodies hospitality. You will handle multiple tasks simultaneously, from managing cash and credit card transactions to maintaining accurate client and pet records in the resort’s computer systems. It’s a role built on multitasking and collaboration, requiring close coordination with other team members to address pet needs, safety, and client inquiries effectively. Working at PetSuites means embracing a pet-first philosophy with an emphasis on gentle, safe handling and understanding animal behavior for their well-being. You will have the opportunity to build lasting relationships with clients, turning them into lifetime customers by delivering attentive, respectful service tailored to their pets' unique requirements. The role also involves managing waitlists during peak times, acting as a liaison between clients and veterinarians when necessary, and ensuring that the resort environment exceeds standards for cleanliness and safety. Ideal candidates will be self-motivated, reliable, and flexible, ready to work varying shifts including holidays and weekends. Physical stamina to handle dogs of all sizes, along with the ability to work in a dynamic environment that may present sensory challenges, is essential. A cheerful and positive attitude, teamed with outstanding conflict resolution skills, ensures that this role is well-suited for individuals who cultivate a genuine love for animals and people alike. Alongside competitive pay, PetSuites supports its employees with comprehensive benefits including paid time off, health, dental and vision insurance, and a 401k match plan, fostering a supportive work environment where every team member can thrive while making a meaningful impact in the lives of pets and their families.

• no formal education requirements
• prior customer service experience preferred
• ability to handle dogs of all sizes and lift up to 60 lbs
• physically able to perform duties requiring sitting, standing, walking, bending, reaching, pulling, pushing, and grasping
• ability to work in temperature extremes and distracting environments such as loud noise
• ability to tolerate contact with various bodily fluids
• self-motivated and detail-oriented
• excellent multitasking abilities
• good teamwork skills
• must be able to start and stop work effectively