Norfolk,VA,USA Airline($41.5k-$69.3k/Year) | Hiring

The City of Norfolk is a vibrant municipal government dedicated to enhancing the quality of life for its residents and visitors. Situated in the heart of Norfolk, Virginia, the city boasts a diverse cultural and historical heritage that attracts tourists and locals alike. The City of Norfolk emphasizes providing excellent community services, maintaining historic sites, and promoting tourism and local business growth. One of its premier destinations is The Slover, a dynamic cultural and event center located in downtown Norfolk. The City of Norfolk operates The Slover as a multifaceted venue offering a rich blend of history, art, education, and business resources for the public and visitors. The Slover is a distinguished landmark encompassing 138,000 square feet spread over seven floors and showcasing three centuries of architectural evolution. It houses various crucial community resources, including a branch of the Norfolk Public Library system, the Sargeant Memorial Collection Archives, the Roy E. Hendrix Business Center, creative studios, venue rentals, and a café. This unique blend positions The Slover as a hub for information, creativity, and community engagement. Besides its role as a cultural cornerstone, Norfolk's status as a permanent Carnival cruise hub welcoming approximately 150,000 guests annually adds to The Slover’s appeal as a key visitation point, located just two blocks away from the cruise terminal. The City of Norfolk is currently seeking an energetic and customer-focused Visitor Services Coordinator to join The Slover's Visitor Services team. This role is integral to the success of the venue, responsible for managing events spaces and overseeing staff to ensure each visitor has a memorable and positive experience. The Visitor Services Coordinator serves as a frontline ambassador, greeting guests, conducting tours, responding effectively to event inquiries, and supporting seamless event scheduling and operations. This position offers an exciting opportunity to work in a dynamic, multifaceted environment that blends historical preservation, community service, and event management. The Visitor Services Coordinator acts as a liaison between event organizers, clients, vendors, and internal city departments, facilitating communication, problem resolution, and event success from initial inquiry through to completion. The role demands strong organizational skills, attention to detail, and experience in customer service to handle a diverse range of responsibilities effectively. The Salary range for this full-time position is $41,503 to $47,728, reflecting its importance and responsibilities within the city's organizational structure. The work schedule primarily runs from Tuesday through Saturday, accommodating event schedules that may extend into evening hours as late as 11:00 pm. This flexible schedule supports the dynamic nature of event coordination and ensures that The Slover remains a premier destination at all times. Joining the City of Norfolk and The Slover team means becoming part of a collaborative public service environment committed to cultural enrichment, tourism growth, and customer satisfaction. Candidates who thrive in roles involving public engagement, project coordination, and community relationships will find this role rewarding and impactful. This position also offers the chance to develop professionally within a respected municipal setting and contribute to Norfolk’s vibrant cultural scene.

• Valid driver's license
• Ability to lift and carry 25 pounds
• Workdays and hours will vary depending on organizational needs and event schedules
• Available to work primarily Tuesday through Saturday including evenings until 11:00 pm as needed
• Knowledge of customer service principles
• Strong communication skills
• Ability to work collaboratively in a team environment
• Proficiency with basic computer applications
• Physical ability to navigate event spaces