Night Auditor

Mid-Continent Hospitality is a well-established company known for its commitment to delivering exceptional service and maintaining high standards within the hospitality industry. Specializing in hotel management, they operate numerous properties where guest satisfaction, operational efficiency, and employee development are core priorities. Their dedication to quality service and a positive work environment has earned them a reputable standing in the hotel sector. They emphasize professionalism, safety, and guest engagement to ensure a memorable stay for every guest. This makes Mid-Continent Hospitality a preferred employer for those passionate about the hotel industry and guest services. The Night Auditor position at Mid-Continent Hospitality plays a critical role in the seamless overnight operation of the hotel. This role is primarily responsible for managing the front desk activities from 11 pm to 7 am, including guest registration, reservation management, and preparing comprehensive daily reports. The Night Auditor ensures the night audit process is accurately completed, balancing all transactional records related to the day’s revenue sources such as movie revenue, telephone postings, valet services, and more. Beyond administrative and accounting duties, the Night Auditor maintains excellent customer service standards, acting as a friendly and professional point of contact for guests during the overnight shift. The role demands a high level of attention to detail and an ability to operate front office systems according to company standards. The Night Auditor must approach each guest and employee interaction with a service-oriented and friendly attitude, maintaining a neat personal appearance aligned with brand guidelines. Compliance with Mid-Continent Hospitality’s operational standards and safety procedures is essential to ensure safe and efficient hotel operations during the overnight hours. The Night Auditor also takes responsibility for completing the night audit checklist, preparing food and beverage audit reports, and maintaining proper record keeping such as log books and direct billing. Communication with other departments, including security and management, is a vital part of this role, as is handling and following through on guest requests with warmth and professionalism. This position is ideal for candidates who thrive in a self-managed environment and excel at problem-solving and multitasking in a fast-paced setting. The role requires proficiency in Windows operating systems, spreadsheets, and word processing software to efficiently run reports and manage the front office computer system. Overall, the Night Auditor serves as a critical link in ensuring smooth overnight hotel operations and contributing to a positive guest experience.

• at least 1 year of progressive experience in a hotel or a related field
• high school diploma or equivalent
• college coursework in related field helpful
• previous supervisory responsibility preferred
• ability to exert up to 20 pounds of force occasionally
• ability to evaluate and select among alternative courses of action quickly and accurately
• ability to work well in stressful, high pressure situations
• effective problem handling in the workplace
• ability to assimilate complex information from disparate sources and adapt accordingly
• ability to work in a self-managed environment
• problem solving and troubleshooting skills to resolve guest issues and respond to emergencies
• proficiency in Windows operating systems, spreadsheets and word processing
• effective listening, understanding, and clarifying skills
• ability to maintain composure and objectivity under pressure