New York,NY,USA Career:Senior Service Manager-New York,NY at Deborah

Deborah Miller Catering & Events stands as a premier luxury catering company based in New York City, celebrated for creating unforgettable off-premise catering experiences. Specializing in sophisticated and high-profile events, Deborah Miller has cultivated a reputation for excellence that resonates throughout the vibrant NYC hospitality scene. This full-time opportunity offers a competitive salary range from $95,000 to $105,000 per year, complemented by a robust benefits package including 401(k), dental insurance, health insurance, paid time off, and vision insurance. As a pivotal figure within the organization, the Senior Service Manager will lead a dynamic team of over 100 service professionals, serving as the heartbeat behind flawless off-premise events. In this vital leadership role, you will collaborate closely with sales, culinary, and warehouse teams to orchestrate impeccable events ranging from intimate corporate gatherings to lavish weddings, all across New York City. Your strategic mindset and passion for service excellence will help craft and implement innovative tools and standard operating procedures that guarantee smooth event execution. By turning post-event feedback into actionable improvements, you will continuously elevate the client experience, keeping Deborah Miller Catering & Events at the forefront of the luxury catering industry. This role also encompasses beverage program management, where you’ll design captivating beverage menus and value-driven packages, while managing vendor partnerships and mastering inventory controls to balance quality and cost efficiency. Beyond the operational scope, you will inspire and mentor staff through thoughtfully designed training programs and bi-annual sessions, fostering a culture where exceptional service is second nature. Significant responsibilities include recruiting, developing, and retaining top talent by promoting a positive, welcoming workplace and encouraging career growth. Your leadership will ensure seamless coordination between kitchen, service, and beverage teams as well as compliance with all health, safety, and labor regulations. You will oversee the booking platform and manage staff scheduling to optimize performance and control labor costs, while tracking key performance indicators like guest satisfaction and service execution to measure success. The ideal candidate thrives in fast-paced, challenging environments where strategic planning, creativity, and teamwork combine to produce magical event moments. You will be an organized, process-oriented professional who navigates competing priorities effortlessly and communicates clearly to inspire your team. Your expertise in off-premise catering, particularly in luxury contexts, will be invaluable as you collaborate across departments and lead with poise and confidence during high-energy, high-stakes events. Joining the Deborah Miller team means becoming part of a company that highly values culture, collaboration, and continual growth, all while creating extraordinary moments where guests remember the impeccable service and artistry at every gathering.

• full-time availability including nights, weekends, and holidays
• ability to commute to New York, NY 10038
• passion for hospitality and guest service
• ability to lead large teams and manage multiple concurrent events
• strategic and process-oriented mindset
• strong interpersonal and collaboration skills