NCG Hospitality is hiring a Hotel Assistant General Manager-Tempe,AZ

Courtyard Chandler Fashion Center, managed by NCG Hospitality, stands as a premier hospitality property recognized as a 2025 USA Today Top Workplace Winner. NCG Hospitality is a distinguished family-owned and operated entity, now in its third generation, known for its leadership in the ownership, development, and operation of over 30 hospitality properties. The company places a strong emphasis on fostering genuine customer engagement paired with a positive and team-oriented work culture. Employees are valued as key contributors, with a dedicated focus on celebrating their efforts and achievements. NCG Hospitality invests significantly in the career development of its team members by providing extensive tools, resources, and mentorship to ensure individual and collective success. The role of Hotel Assistant General Manager at Courtyard Chandler Fashion Center is a pivotal position responsible for leading front office operations with an unwavering commitment to delivering exceptional guest service. This role emphasizes team development and operational efficiency as key drivers for building guest loyalty and maximizing revenue. The assistant general manager will lead a dynamic front desk team, fostering a supportive and inclusive environment where team members can excel and thrive. Responsibilities include maintaining high service standards, directly engaging with guests to boost satisfaction, and supervising hiring, training, scheduling, and performance evaluation activities. Operational excellence is central to this role, requiring the candidate to ensure the safety of guests and staff by upholding strict safety protocols and handling guest concerns promptly and effectively. Financial acumen is also crucial, as the assistant general manager will support accounting functions such as billing, financial reporting, and reconciliation, while also overseeing inventory control, key management, and monetary procedures to maximize profitability. Success in this position is demonstrated by a strong track record in hospitality management, exceptional organizational skills, effective pressure management, and outstanding problem-solving abilities. At NCG Hospitality, the culture is built on core values of Growth, Fun, Trust, and Responsibility. Employees enjoy career development opportunities through personalized skill-building paths, leadership and mentorship programs, and educational reimbursement. The benefits package includes worldwide hotel discounts, performance bonuses, paid volunteer hours, comprehensive health plans, paid time off, virtual health services, financial supports like same-day pay and 401(k) plans with employer matching, among others. This role offers a chance to be part of a top-rated workplace with a commitment to inclusivity and team member engagement, making it an ideal opportunity for a hospitality professional eager to contribute and grow within a distinguished company.

• High school diploma or equivalent
• Minimum three years of experience in hotel operations
• At least two years in a supervisory or management role within hospitality
• Proven ability to lead and motivate a team
• Excellent communication and interpersonal skills
• Ability to manage guest relations and resolve complaints effectively
• Proficiency in front office management software
• Flexible availability including weekends and holidays
• Ability to maintain composure under pressure