Multi-Duty Receptionist - Summit Medical Group at Pistol Creek (Alcoa)

Summit Medical Group at Pistol Creek in Alcoa is a well-established healthcare provider known for delivering high-quality medical services to the local community. As a respected part of the healthcare system, Summit Medical Group focuses on patient-centered care, offering a comprehensive range of medical services aimed at improving the health and wellbeing of its patients. The group is dedicated to maintaining a professional, compassionate environment where patients feel valued and respected. They utilize modern technology and efficient processes to enhance the patient experience and ensure smooth operational workflows within their facilities. The Multi-Duty Receptionist role at Summit Medical Group is a full-time position designed for a motivated and customer service-oriented individual who will play a critical role in the day-to-day operations of the practice. This position is ideal for someone passionate about working in a medical office setting and eager to contribute to a positive patient experience. The receptionist is responsible for greeting patients and visitors promptly and courteously, managing patient check-ins, verifying and updating patient records, and handling essential administrative duties including scheduling, filing, and communication tasks. This role requires excellent interpersonal skills, attention to detail, and the ability to multitask and handle various responsibilities efficiently. In this role, the Multi-Duty Receptionist supports the clinical staff by managing appointment scheduling, answering and directing incoming phone calls, assisting patients with special needs, and ensuring that all front desk activities reflect the high standards of Summit Medical Group. The receptionist also handles financial transactions including the collection of copays and balances due at the time of service. Confidentiality and adherence to compliance policies are paramount, as the receptionist manages sensitive patient and organizational information. Active participation in quality improvement initiatives and cooperation with team members underline the collaborative spirit of the role. Summit Medical Group provides a supportive work environment where employees are encouraged to grow and develop professionally. By joining as a Multi-Duty Receptionist, an individual embraces an essential position that directly impacts patient satisfaction and operational efficiency. This role offers an opportunity to be part of a dynamic team devoted to delivering excellent healthcare services to a diverse patient population in the Alcoa area.

• High school diploma or equivalent
• Minimum one-year experience in a medical office setting preferred
• Customer service skills
• Ability to manage multiple tasks simultaneously
• Dependable and punctual
• Ability to maintain confidentiality
• Basic computer skills
• Strong communication skills
• Commitment to team success