Miami,FL,USA Job:Guest Service Support Expert / Host-Join Us Now!

The Ritz-Carlton Key Biscayne Miami, part of the prestigious Marriott International portfolio, is a renowned luxury hotel located at 455 Grand Bay Drive in Miami, Florida. Known for setting the standard in luxury hospitality, The Ritz-Carlton offers guests exceptional experiences fueled by a commitment to quality, service excellence, and attention to detail. As a flagship hotel within Marriott International's impressive collection of over 100 award-winning properties worldwide, it is recognized for its dedication to creating memorable and unique guest experiences that go beyond just providing accommodations and dining. The establishment values the diversity and talents of its associates and actively fosters an inclusive work environment where everyone feels welcomed and empowered to succeed. This hospitality leader is dedicated to maintaining its globally trusted brand reputation by upholding high standards known as the Gold Standards, which emphasize a culture of care, respect, and excellence. Joining The Ritz-Carlton Key Biscayne Miami as a Guest Service Support Expert means becoming part of a team that not only delivers food and beverage services but also crafts experiences that guests cherish long after their stay. This full-time, non-management position focuses on supporting food and beverage operations to ensure seamless and memorable service. The Guest Service Support Expert plays a critical role in the daily workflow by setting tables, assisting kitchen staff, cleaning work areas, and replenishing supplies, all of which contribute to smooth transactions that enhance the guest experience. Employees in this position remain physically active throughout their shifts, engaging in standing, walking, and moving on varied surfaces, and performing tasks that involve lifting and carrying objects weighing up to 50 pounds with assistance. This role demands adherence to company policies and safety protocols, maintaining professional appearance and communication, and upholding the highest quality standards to reflect the distinguished Ritz-Carlton brand. Though prior food and beverage experience is preferred, the position welcomes individuals with a high school diploma or GED equivalent who are motivated to grow in a luxury hospitality environment. Supervisory experience is not required, and no specific licenses or certifications are necessary to apply. At The Ritz-Carlton, employees are encouraged to embody the Gold Standards including the Employee Promise, Credo, and Service Values, which are foundational to delivering gracious and thoughtful service every day. This dedication to such principles not only enhances the guest experience but also cultivates a rewarding workplace where associates can take pride in their work and feel a genuine sense of belonging. As part of Marriott International, The Ritz-Carlton supports career growth and provides a platform for employees to be creative, compassionate, and the best version of themselves. This role is ideal for individuals passionate about hospitality, eager to contribute to a world-class service environment, and committed to making a lasting impression through exceptional service delivery.

• high school diploma or GED equivalent
• previous experience in food and beverage environment preferred
• no supervisory experience required
• ability to stand and walk for extended periods
• capability to lift and move objects up to 50 pounds with assistance
• adherence to company policies and safety standards
• professional personal appearance and communication