Mental Health Receptionist - Quick Hire!

The University of Nebraska-Lincoln (UNL) is a distinguished educational institution known for its commitment to providing a supportive and inclusive work environment. Recognized consistently by Forbes as a top employer, UNL values professional growth opportunities and offers a comprehensive benefits package to its employees. The university prides itself on being more than just a workplace; it is a community where individuals can build meaningful careers while making a tangible impact on the state of Nebraska. Within this esteemed institution, the Counseling and Psychological Services (CAPS) department plays a vital role in supporting the mental health and well-being of the university community. CAPS is dedicated to serving students, faculty, staff, and community members by providing accessible and compassionate psychological services. The department fosters a welcoming atmosphere where individuals can seek support and resources confidentially and effectively. The Mental Health Receptionist position at CAPS is a full-time, on-site role that offers $18.00 per hour as a starting wage. This position serves as the first point of contact for all visitors and callers to CAPS, which includes patients, students, faculty, staff, community partners, and guardians. The Mental Health Receptionist is responsible for managing phone calls and in-person inquiries, scheduling appointments through a complex electronic medical record system, and maintaining patient confidentiality and data accuracy. This role requires exceptional organizational skills, attention to detail, and the ability to communicate effectively and empathetically, especially when interacting with individuals who may be experiencing emotional distress or challenging circumstances. The work schedule operates on a rotating weekly basis, alternating between 7:30 a.m. to 4:30 p.m. and 8:00 a.m. to 5:00 p.m., providing consistency and coverage throughout the typical business day. The receptionist assists not only with appointment management but also with preparing psychoeducational materials, processing clinical data forms, and acting as a liaison between CAPS and other university departments, local hospitals, and community agencies. This multifaceted role demands discretion, reliability, and the ability to handle crisis situations with good judgment while maintaining the highest degree of confidentiality. Working at UNL CAPS means being part of a dedicated team that prioritizes the mental health and academic success of its community. Employees benefit from a comprehensive insurance package that includes medical, dental, vision, and life coverage. They also have access to an employee and dependent scholarship program to encourage continued education, as well as generous retirement plans with university matching contributions. Ample paid time off is provided, encompassing vacation, sick leave, parental leave, and holidays, supporting a healthy work-life balance. The ideal candidate for this Mental Health Receptionist role will have at least an associate's degree combined with two years of full-time office experience or an equivalent mix of education and experience that equips them with the necessary skills. Proficiency in Microsoft Word and Excel and experience with customer service, especially with clients facing personal difficulties, are essential. A history of dependability, attention to detail, and the ability to prioritize tasks effectively are crucial traits. Preferred qualifications include four years of office experience, prior work in mental health settings, experience interacting with individuals in crisis, and familiarity with working in a university environment or using complex scheduling systems. Overall, this position offers a fulfilling opportunity to contribute meaningfully to mental health services in a reputable university setting, providing a vital link between clients and the CAPS team while ensuring smooth office operations and exceptional service delivery.

• Good customer service and interpersonal skills
• strong organizational skills
• attention to detail
• ability to prioritize work assignments
• exercise highest degree of confidentiality
• ability to manage crisis situations
• exercise good judgment
• ability to be flexible
• associate's degree or equivalent
• two years of full-time office work or equivalent experience
• proficiency with Microsoft Word and Excel
• excellent communication skills
• history of dependability
• reliable attendance