Membership Concierge Specialist - Apply Now!

Life Time Athletic Resorts represent premier destinations designed for hospitality professionals who are eager to develop a lifestyle career within an established and rapidly expanding company. Specializing in health and wellness-oriented communities, Life Time Athletic Resorts provide an exceptional environment focused on fostering a healthy, active lifestyle. Life Time is renowned for its innovative approach to blending fitness, hospitality, and community engagement, offering substantial career growth opportunities for those passionate about making a positive impact in members' lives. The resort prides itself on creating inclusive spaces that celebrate diversity and encourage employees to reach their full potential through comprehensive training, certification programs, and customized professional development plans. The Membership Concierge role at Life Time Athletic Resorts serves as a central figure in delivering outstanding member and guest experiences. This position involves a balance of account maintenance, service delivery, insightful programming knowledge, and member interaction. As a Membership Concierge, you will operate as the first point of contact for members and guests stepping into the resort, setting a warm and professional tone that aligns with the organization’s hospitality standards. By embodying a hospitality mindset, you will foster meaningful relationships, consistently creating extraordinary experiences that support members in pursuing healthier, happier lives. Further, the Membership Concierge is responsible for handling incoming member and guest communications effectively, providing up-to-date information regarding club programming, events, pricing, and policies. This role is pivotal in assisting members with account maintenance, managing program, service, and product payments, and supporting both new member acquisition and retention efforts. A key component of the position is problem-solving and service recovery, requiring the use of appropriate tools and resources to address and resolve any member questions or concerns promptly. To support continuous professional growth and network building, Life Time encourages Membership Concierges to engage in self-directed progression through hospitality certification levels. Employees are empowered to create tailored succession plans that align with their career aspirations and goals within the organization. The company culture promotes inclusivity, diversity, and equity, ensuring a workplace that values each individual's unique contributions. Life Time Athletic Resorts seek individuals who are passionate about service and ready to contribute to a thriving community-focused environment dedicated to wellness and exceptional hospitality.

• high school graduate or equivalent
• minimum of 1 year of customer service experience
• passion to serve others
• effective communication skills