Membership Concierge ll - Apply Now!

Life Time Athletic Resorts are premier destinations designed for hospitality professionals who aspire to cultivate a meaningful and rewarding career within a well-established and rapidly growing company. Life Time is widely recognized for its commitment to promoting a healthy, active lifestyle across its communities, making it an ideal workplace for individuals passionate about wellness and exemplary service. The company offers a dynamic and engaging environment where employees are encouraged to grow professionally and personally while contributing to the health and happiness of its members. Employees are supported through structured hospitality certification programs and customized career development plans that help realize long-term professional objectives. The Membership Concierge role is integral to the day-to-day success of Life Time Athletic Resorts. This position functions as the first point of contact for resort members and guests, combining account maintenance, service excellence, and member engagement to enhance the overall member experience. The Membership Concierge serves as a knowledgeable resource regarding club programming, events, pricing, and policies, ensuring that all members and guests feel welcomed and informed. Beyond routine interactions, this position demands a hospitality mindset dedicated to forging authentic relationships and consistently delivering extraordinary experiences that embody the Life Time ethos. In addition to greeting and assisting members, the Membership Concierge is responsible for managing a variety of account-related services such as processing payments for programs, products, and services, as well as facilitating new member acquisition and retention efforts. Effective communication and problem-solving skills are critical as this role often addresses member inquiries and resolves concerns through attentive service recovery techniques. Life Time Athletic Resorts prioritize inclusivity, diversity, and equity in the workplace, valuing unique contributions and promoting individuals based on merit and qualifications. Working at Life Time means being part of a supportive community that champions wellness and exceptional service, providing ample opportunities for career growth and professional insights within the hospitality and fitness industry.

• High school graduate or equivalent
• minimum of 1 year of customer service experience
• passion to serve others
• effective communication skills