Ground Service Trainer - Quick Hire!

Horizon Air is a prominent regional airline dedicated to delivering excellent travel experiences to its customers while fostering a collaborative and positive work environment for its employees. As part of the Alaska Air Group family, Horizon Air operates numerous daily flights, connecting communities and providing essential passenger and cargo services across a broad network. Known for a strong commitment to safety, customer service, and innovation, Horizon Air plays a vital role in the aviation industry and continues to grow alongside its partners, Alaska Airlines and Hawaiian Airlines. This expanding airline embraces diversity and inclusion and offers its employees access to various resources for professional growth and personal well-being. The Station Trainer role at Horizon Air is a dynamic and crucial position focused on delivering comprehensive training and development to airport ground staff to ensure operational excellence and strict compliance with airline policies. Station Trainers play a pivotal role in facilitating learning through multiple methods such as classroom instruction, one-on-one coaching, and digital communications including email-based training. The ideal candidate will be adept at tailoring training approaches to accommodate diverse learning styles and ensure every employee maximizes their capabilities. Responsibilities span training new employees on essential ground operations, including below wing activities like deicing, updating and auditing compliance and training records, and scheduling recurrent and initial training sessions for various operational roles. This full-time regular position is based in Sacramento, CA, at the airport and offers an hourly wage starting at $21.54. Station Trainers at Horizon Air are integral to cultivating a safety-first culture, supporting employees with thorough knowledge transfer, and maintaining high operational standards in a fast-paced environment. The position demands flexibility, excellent communication, attention to detail, and the ability to adapt to a dynamic aviation environment. Horizon Air supports its team members with a competitive total rewards package that includes comprehensive health benefits, retirement plans with matching contributions, paid time off, and access to stand-by travel privileges across the group’s airlines. The airline is also committed to compliance and equal employment opportunity policies, ensuring a respectful workplace for all team members. Candidates must be authorized to work in the US, be comfortable with physical tasks such as lifting up to 50 pounds, and be prepared to obtain and maintain a Security Identification Display Area (SIDA) badge as required for airport access. Joining Horizon Air as a Station Trainer presents an opportunity to contribute directly to the success of the airline by equipping operational teams with the skills and knowledge they need to provide exceptional service while upholding the safest standards. This role supports career growth with ongoing professional development initiatives and the chance to be part of a team that values performance, kindness, safety, and integrity. If you have a background in customer service or airline operations, enjoy mentoring others, and thrive in an environment that prioritizes safety and quality, Horizon Air invites you to apply and grow with their impactful team.

• High school diploma or equivalent
• A minimum of 6 months of customer service or airline operations experience
• Must be comfortable with all below wing procedures to include deicing in stations where the Horizon team performs that function
• Proven facilitation, presentation, and listening skills
• Strong verbal, written, interpersonal, and influential communication skills
• Strong attention to details
• Ability to manage changing priorities, meet deadlines and adapt to a changing business environment
• Excellent ability to build rapport and tactfully communicate with others
• Self-starter who takes initiative in finding solutions to difficult and unique problems or opportunities
• Proficient in Microsoft Office Suite: Word, Excel, and Outlook
• Highly enthusiastic, team oriented and self-motivated
• Able to lift up to 50 lbs
• Authorized to work within the US