Membership Concierge III-Nights and Weekends - Apply Now!

Life Time is a premier health and wellness company dedicated to delivering exceptional experiences to its members and guests. As a leading fitness and lifestyle brand, Life Time combines state-of-the-art facilities with innovative programs, community engagement, and top-tier customer service to promote healthy living in a fun and supportive environment. With locations nationwide, Life Time offers a wide range of amenities including fitness centers, pools, sports courts, spa services, and healthy dining options, making it a comprehensive destination for all wellness needs. The organization is committed to fostering an inclusive, diverse, and equitable workplace, valuing the unique contributions of every team member. Life Time emphasizes merit-based recruitment, training, and promotion to ensure a dynamic and high-performing workforce dedicated to helping members achieve their healthy way of life goals. The Membership Concierge III at Life Time plays a crucial leadership role within the Concierge Team, delivering the highest quality customer service to members and guests. This position is more than just a customer-facing role; it blends sales acumen with relationship-building to actively promote Life Time’s memberships to prospective clients. The role entails guiding potential members through the buying journey, tailoring experiences to meet their unique interests and wellness goals, and supporting the club acquisition and retention objectives. This individual serves as a trusted advisor and resource for members, providing in-depth knowledge about club offerings, facilities, pricing, and policies. They also assist with administrative processes and account maintenance, ensuring a seamless and pleasant experience. Embodying the culture of service, the Membership Concierge III models exemplary behaviors, fosters loyalty, and contributes to a positive and healthy work environment. As a key member of the Certified Retention Team, the Concierge works empathetically with members who may be considering cancellation, offering suitable alternatives to retain engagement. This role requires exceptional interpersonal skills, a proactive mindset, and the ability to resolve concerns effectively through thoughtful service recovery. The ideal candidate is passionate about fitness and wellness, knowledgeable about the industry, and committed to delivering over-the-top service experiences that enhance the value Life Time offers its members. This opportunity is ideal for dynamic professionals looking for a rewarding career in a company that prioritizes health, community, and personal growth.

• High school graduate or equivalent
• Minimum of 1-year customer service experience
• Minimum of 1-year sales experience
• Completion of Membership Sales Certification within 60 days of hire
• Completion of Retention Specialist Certification within 60 days of hire