Membership Concierge - Apply Now!

Life Time Athletic Resorts are premier destinations for hospitality professionals who are eager to pursue a lifestyle career with a well-established and rapidly growing company in the health and wellness industry. As a company, Life Time prides itself on fostering a healthy way of life within its community, emphasizing physical activity, wellness, and personalized service to its members. The resorts provide a unique environment where staff and members alike can thrive, embracing health-conscious living while enjoying top-tier amenities and exceptional customer service. Life Time is not just a fitness club; it's a sprawling network of resorts focused on enhancing the quality of life for its members by promoting a culture of wellness, hospitality, and community engagement. The company values diversity and inclusivity, committed to creating an equitable workplace where every employee is respected and has equal opportunity for growth and advancement. This dedication manifests both in how they serve members and how they cultivate their workforce, making Life Time an attractive and meaningful place to build a rewarding career. The Membership Concierge position plays an integral role within Life Time Athletic Resorts, serving as a vital point of connection between the resort and its members and guests. This role is designed for individuals who possess a passion for hospitality and a genuine desire to cultivate connections that foster member satisfaction and retention. As a Membership Concierge, you will be the face of the resort, greeting members and guests with warmth and professionalism, acting as their initial point of contact whenever they enter the facility. Your responsibilities go beyond simple greeting duties; you will provide detailed information and guidance regarding program offerings, events, pricing, and club policies, ensuring each member feels informed and valued at every touchpoint. The role involves account maintenance, managing member service needs, processing changes and transactions, and aiding with program and product payments with accuracy and efficiency. This position also offers significant opportunities for professional development. Life Time supports continuous growth through a structured hospitality certification program, encouraging staff to advance their skills and ascend through various levels of professional achievement. The Membership Concierge role is uniquely tailored for self-directed career progression where you can design a personalized succession plan aligned with your own professional objectives and aspirations. Engaging in problem-solving and service recovery to address member concerns is another key aspect, requiring thoughtful communication and diplomacy to maintain positive member relationships. Ultimately, this role is perfect for someone looking to build a long-term career in hospitality within a dynamic, health-focused company that values excellence and personal growth. Employment type details and salary specifics might vary by location but Life Time generally offers competitive compensation aligned with industry standards, making this an appealing opportunity for hospitality professionals at the start or continuation of their careers in member services.

• High school graduate or equivalent
• Minimum of 1 year of customer service experience
• Passion to serve others
• Effective communication skills