Member Experience Representative (Opelousas, LA)

Pelican State Credit Union is a well-established financial institution that has been serving individuals and families throughout Louisiana since 1956. As the largest state-chartered credit union in Louisiana, Pelican State Credit Union has grown to serve over 68,000 members nationwide. The credit union is built on strong core values centered on faith, community, and the golden rule of 'love thy neighbor.' Pelican emphasizes creating a safe and inclusive workplace culture that embraces diversity and fosters personal and professional growth. The company values employees from varied backgrounds and skill sets, believing that this diversity drives better decision-making, innovation, and service to members and communities. It is committed to nurturing an environment where all team members feel valued and empowered as part of the organization’s continued success. The Member Experience Representative at Pelican State Credit Union plays a vital front-line role in delivering exceptional service to all members entering the branch. Based at the Opelousas Branch located at 2508 S Union St, Opelousas, LA, this full-time position involves greeting members, assisting with their financial transactions, and providing support both in-person and through phone and digital communication channels. The role demands a positive, can-do attitude as well as strong cash-handling skills and member service proficiency. The Member Experience Representative acts as a concierge for member interactions in the branch lobby, helping with account openings and closings, routine transactions like deposits, withdrawals, loan payments, and check cashing, and supporting Interactive Teller Machine (ITM) operations. In addition to transactional responsibilities, this role requires an ability to work comfortably in a sales-driven environment by promoting and cross-selling Pelican’s products and services tailored to members’ financial needs. The position supports the overall lobby and teller operations and entails balancing the teller drawer daily to ensure accuracy. Pelican provides a structured weekday schedule from Monday to Friday, 8:30 am to 5:15 pm, without travel requirements. This role offers an excellent opportunity for those who enjoy interpersonal engagement and seek to build their career within a reputable community-focused credit union that values employee wellness, inclusivity, and work-life balance. Pelican State Credit Union values its staff by offering competitive benefits including comprehensive medical, dental, and vision insurance coverage with substantial employer premium contributions, Health Savings Account contributions, life insurance, paid vacation, sick leave, extensive holiday allowances including a cultural floating holiday, a 401(k) plan with profit sharing and matching, and paid volunteer time off. These benefits demonstrate Pelican’s commitment to supporting its employees both professionally and personally, encouraging a healthy and engaged workforce dedicated to providing outstanding member experiences. Joining Pelican means becoming part of a team that prioritizes respect, diversity, and making a positive community impact while fostering individual growth and stable career advancement.

• Minimum of 1 year continuous job experience
• high school diploma or equivalent
• excellent oral, written, and telephone communication skills
• strong problem-solving and member service skills
• working knowledge of Microsoft Office, especially Word, Excel, and PowerPoint