Medical Receptionist & Referral Coordinator - Call Center Focus

Family Medicine Austin is a well-established healthcare provider dedicated to delivering comprehensive and compassionate family medical care to the Austin community. Known for its patient-centered approach, this medical practice prioritizes accessible, high-quality care and fosters a warm, welcoming environment for both patients and staff. Family Medicine Austin operates several clinic locations and employs a team of committed healthcare professionals focused on improving patient outcomes through coordinated and personalized care. The practice is committed to the continuous development of its team, offering opportunities for career growth and a supportive work culture that values collaboration, excellence, and respect. We are currently seeking a Medical Receptionist and Referral Coordinator with a call center focus to join our expanding healthcare team in a full-time, onsite capacity during weekdays. This hybrid role is critical as you will be the first point of contact for patients both in person and over the phone, providing a seamless bridge between patients and healthcare providers. Your responsibilities will encompass appointment scheduling, insurance verification, managing referral coordination, and facilitating smooth communication that ensures efficiency and patient satisfaction. Your professionalism, organizational skills, and attentive approach will directly support our mission to provide a positive healthcare experience. This position requires a friendly, enthusiastic, and compassionate individual who thrives in a fast-paced, team-oriented environment. As part of your day-to-day duties, you will greet patients warmly, process check-ins and check-outs efficiently, collect insurance information, manage provider calendars, and respond promptly to patient inquiries. Your role also involves handling referral processes, verifying insurance eligibility, and maintaining accurate records within our electronic health record systems. You will support the clinic operationally by managing patient communication portals, billing inquiries, and tracking appointment statuses including no-shows and cancellations. Mobility between locations may be necessary to ensure adequate coverage. The ideal candidate will bring prior experience in medical office or call center environments, knowledge of medical terminology and insurance procedures, as well as proficiency with EHR systems such as eClinicalWorks and Microsoft Office. Your ability to multitask, demonstrate strong communication skills, and maintain a patient-first mindset are essential qualities for success in this role. Beyond the operational tasks, joining Family Medicine Austin means becoming part of a community dedicated to impacting patient health positively, developing your skills, and contributing to a supportive and dynamic work environment. If you are passionate about helping others and delivering excellent patient care, this opportunity is designed for you.

• High school diploma or equivalent
• prior experience in a medical office, call center, or healthcare setting preferred
• knowledge of medical terminology and insurance processes is advantageous
• excellent written and verbal communication skills
• proficiency with EHR systems and Microsoft Office Suite
• strong organizational abilities
• ability to multitask and maintain detail orientation under pressure