Medical Receptionist - Quick Hire!

The Department of Obstetrics and Gynecology at Princess Anne offers specialized medical services including Maternal Fetal Medicine, OB Generalist care, Advanced Gynecological Surgery, and Urogynecology. This department is part of a reputable medical group dedicated to providing comprehensive and compassionate healthcare to women across various stages of life, focusing on maternal and fetal health, general obstetrics, complex gynecological procedures, and advanced urogynecological care. With a commitment to excellence, the department integrates cutting-edge technology and a multidisciplinary team approach to ensure high-quality clinical outcomes and patient satisfaction. This position is based in Virginia Beach, VA, within the US, indicating the geographical and regulatory environment in which the candidate will operate. The role involves the crucial responsibility of patient registration at the front desk of the Department of OB/GYN. This includes handling patient check-in and registration duties, which require confirming and updating patient information accurately at every visit. The position also manages the scanning of insurance cards and photo IDs into the Electronic Medical Records (EMR) system, ensuring that all data is current and accessible for medical staff. Cash handling responsibilities include collecting co-pays and payments, as well as daily reconciliation through cash journals, making financial accuracy a key element of the job. Effective communication skills are vital, as the employee must answer phone calls according to medical group standards and engage with patients concerning self-pay agreements. The role also entails administering electronic health record (EHR) tasks and encouraging patient use of the patient portal, Sentara MyChart, to streamline communication and patient engagement. Checking insurance eligibility through online portals such as Availity and Medicaid resources forms another critical responsibility, supporting proper billing and preauthorization workflows. Medical records management is a significant part of the position. This includes preparing patient charts ahead of service dates, applying the correct labels, and maintaining detailed logs for medical records release and request activities. The individual will respond to release of information requests under strict HIPAA compliance, ensuring patient confidentiality and adherence to medical group policies. Daily scanning and filing of documents into patient charts maintain the accuracy and accessibility of medical records. In addition, the role demands handling referrals from other physician offices. This involves obtaining necessary authorizations and scheduling referrals promptly to facilitate timely patient care coordination. A professional demeanor and strong organizational skills are essential to manage the multifaceted administrative needs within a dynamic healthcare setting. Ideal candidates are customer service-oriented with a robust clerical skillset and preferably have prior experience in medical practice environments. Experience at a medical front desk or related customer service roles will be highly valued. Overall, this position offers an opportunity to contribute to a leading healthcare team in Virginia Beach, helping to provide exceptional women’s health services while employing detailed administrative and patient interaction tasks in a supportive medical office environment.

• High school diploma or equivalent
• Experience in medical office or customer service preferred
• Ability to handle cash accurately
• Proficiency in using computers and office software
• Strong attention to detail
• Excellent interpersonal skills
• Ability to work independently and as part of a team
• Understanding of HIPAA and patient confidentiality
• Availability to work in Virginia Beach, VA