Medical Office Receptionist - Quick Hire!

Gastroenterology Associates of the Piedmont (GAP) is the longest established gastroenterology practice in the Piedmont Triad area. An independent, physician-owned gastroenterology practice, GAP specializes in comprehensive evaluation and treatment of patients with gastrointestinal conditions. The practice offers a wide range of medical services including new patient evaluations, consultations, and follow-up visits for chronic gastrointestinal diseases. GAP is equipped to handle laboratory tests on-site, performs injections, monitors medication therapies, and offers infusion services within the practice. The clinical staff is highly skilled and assists with various in-office diagnostic and treatment procedures to ensure patients receive streamlined and effective care. GAP also operates its own physician-owned outpatient ambulatory surgical centers, focusing on colon cancer screening and prevention along with multiple specialized GI procedures such as endoscopy and Interstim Bowel Control Therapy. This unique structure enables GAP to provide cutting-edge, patient-centered care in a comfortable and efficient environment. The role of Receptionist at GAP is an essential part of maintaining exemplary patient service and operational excellence. This position involves a wide range of administrative and general office duties critical to the flow of daily operations. The receptionist will serve as the first point of contact for patients and visitors, providing a friendly, courteous, and professional welcome. Important job functions involve handling phone inquiries, welcoming patients, guiding them according to the purpose of their visit, and efficiently managing waiting area flow. The Receptionist is also responsible for collecting co-pays, co-insurance, and past due balances, ensuring smooth financial transactions with patients. Other key duties include managing appointment scheduling, maintaining an organized and inviting reception area, updating insurance and patient information in the computer system, and following all safety and confidentiality policies mandated by GAP. Strong customer service skills are necessary to handle patient interactions calmly and pleasantly, contributing to a positive healthcare experience. The position offers a competitive benefits package, including health, dental, vision, life, long-term and short-term disability insurance coverage, along with a robust 401k profit-sharing plan. Additional voluntary benefits like supplemental life and medical bridge plans increase the value of employment. GAP places a priority on work-life balance, providing paid time off and paid holidays in a friendly and supportive work environment. The ideal candidate will have at least one year of customer service or receptionist experience, preferably in a medical setting, with knowledge of medical terminology considered a plus. Proficiency in word processing and experience with Epic software are highly preferred to support efficient administrative work. This full-time role presents an excellent opportunity for an organized, friendly, and dependable individual to join an exceptional healthcare team dedicated to outstanding patient care and support.

• High school diploma or GED
• Minimum of one year experience in customer service or reception, preferably in a medical practice setting
• Completion of a course in medical terminology a plus
• Word processing and computer experience
• Epic experience strongly preferred