Manager Hospitality Services - Quick Hire!

Kootenai Health is a highly esteemed healthcare organization serving patients throughout northern Idaho and the Inland Northwest. Renowned for its commitment to excellence, Kootenai Health has earned numerous accolades such as being named a Gallup Great Workplace, the number one Best Place to Work in Large Healthcare Organizations, and achieving Magnet™ Status for Nursing Excellence. These distinctions reflect the organization’s dedication to fostering a supportive work environment and delivering exceptional patient care. As a comprehensive healthcare provider, Kootenai Health offers a wide range of medical services and specialties, ensuring that the health and well-being of the communities they serve are prioritized. The organization prides itself on maintaining a culture of respect, teamwork, and continual professional growth for its employees, making it an employer of choice in the region. The role of Manager Hospitality Services at Kootenai Health is a dynamic and influential leadership position responsible for managing and enhancing the patient and guest food services experience. This managerial role involves operational oversight of hospitality services, including retail operations and patient service delivery, which are critical components of the overall patient care environment. The Manager Hospitality Services is tasked with driving business development initiatives that support growth and expansion of retail outlets within the healthcare setting, ensuring that service delivery exceeds expectations and aligns with the organization’s mission of patient-centered care. A key focus of the position is to foster a culture of excellence and teamwork across all hospitality service lines. The manager leads a team comprising retail supervisors and hospitality services supervisors, guiding them to deliver exceptional customer service and uphold high standards of care satisfaction. Proficiency in managing financial resources is essential, including budget development, monitoring revenue using systems like Mircos POS, and partnering with the Executive Chef to manage food cost percentages in the retail environment. Leadership extends beyond operations, encompassing staff development, training coordination, and collaborative service delivery with other departments to create a seamless, positive patient and guest experience. This role demands strong project management and organizational skills, the ability to manage multiple priorities, and a proactive approach to continuous improvement. The Manager Hospitality Services must be computer literate with proficiency in Microsoft Office programs and department-wide software tools. Exceptional leadership qualities, including the ability to motivate and develop diverse teams, are paramount. The position also requires a customer service excellence mindset, ensuring that each patient and guest receives outstanding service every time. Kootenai Health offers an excellent employment package featuring comprehensive medical plans including fully paid premiums for full-time employees, a variety of voluntary benefits, tuition assistance after 90 days, retirement plan contributions with matches, an incentive-driven wellness program, competitive salaries with shift differentials, and various employee discounts. The organization's culture supports ongoing career development and recognizes the value of its workforce in providing high-quality, person-centered healthcare. This role is ideal for a seasoned hospitality professional seeking to make a meaningful impact in a healthcare environment and grow within a respected institution.

• Bachelor's degree preferred
• Minimum 5 years' related experience
• Minimum 3 years' leadership experience preferred
• Project management skills
• Organizational skills
• Computer literacy with Microsoft Office proficiency
• Strong leadership and team development skills
• Customer service experience