Manager, Global Travel Program, The Americas - Tampa, FL

Baker McKenzie is a leading global law firm renowned for its innovative approach and commitment to excellence in the legal field. With a diverse team of 13,000 professionals, including over 6,500 locally admitted lawyers, spread across more than 70 offices worldwide, the firm fosters a collaborative and inclusive environment that supports career development at all levels. The firm’s international culture, embracing over 60 nationalities, ensures a dynamic workplace where diversity, inclusion, and global perspective are valued. As a top-tier legal services provider, Baker McKenzie combines world-class expertise with a genuinely collaborative and supportive working environment. The role of Manager, Global Travel Program, The Americas at Baker McKenzie is crucial to the seamless operation and optimization of the firm’s travel initiatives throughout the Americas region. This position involves managing every aspect of the Global Travel Program, ranging from overseeing operations and managing relationships with appointed travel agencies to driving continuous improvement and delivering exceptional service to internal stakeholders. The role-holder will spearhead efforts to optimize travel tools, analyze travel data to identify trends, and work with travel suppliers to ensure the best value and return on investment. Importantly, the position emphasizes the safety and security of all personnel traveling on behalf of the firm, establishing a robust duty of care. This role requires a strategic mindset combined with strong operational execution skills. The Manager will serve as a primary liaison between the firm and travel suppliers, including the appointed travel agency, managing compliance with the firm's travel policies while ensuring an excellent customer service experience for all travelers and travel arrangers. The role also demands expertise in utilizing travel analytics to provide actionable insights that enhance the program’s effectiveness. Communication and stakeholder engagement are key features, with expectations to maintain visibility and adoption of travel programs among partners, executive leadership, and other internal groups. The Manager will not only address immediate issues effectively but also contribute to long-term projects and strategic initiatives that align with the firm’s overall goals. Candidates can expect a dynamic and fast-paced work environment that demands flexibility, high-quality service delivery, and strong collaboration skills. The role offers opportunities to lead regional and global business reviews, drive training and communication strategies to influence travel behavior positively, and support technology implementations that facilitate smooth travel management. Baker McKenzie is dedicated to creating an inclusive workplace where every employee is encouraged to thrive, showcasing a polished, professional, and proactive approach to managing global travel operations.

• Bachelor's degree related to business or a related field, or equivalent work experience
• experience in business travel management
• experience in a legal or professional services environment is preferred
• strong customer service skills including proactivity and empathy
• ability to collaborate and accept feedback from stakeholders
• experience managing travel programs and technology
• strong presentation and communication skills
• ability to mediate between different stakeholder needs
• relationship-building skills
• commitment to high quality despite changing priorities
• professional presentation capabilities
• flexibility to work outside standard hours when required