Manager, Food & Beverage Operations - Universal Kids Resort

Universal Kids Resort is a premier entertainment and hospitality destination that offers families a unique and immersive experience with a focus on exceptional service and guest satisfaction. As part of the globally recognized Universal Studios brand, the resort integrates the magic of Universal's entertainment world with top-tier hospitality, creating a dynamic environment that caters to a diverse clientele. Known for its commitment to safety, innovation, and quality, Universal Kids Resort presents an exciting opportunity for professionals passionate about food and beverage management within a thriving entertainment and hospitality setting. The Food and Beverage Project Manager role at Universal Kids Resort is a strategic and hands-on position designed to support the development, coordination, and execution of various food and beverage programs and systems. Reporting directly to senior leadership including the Vice President and Directors, this role is essential in driving critical projects related to event coordination, menu engineering, capital investment, labor management, and collaboration across departments. The position entails working closely with company partners and serving as a liaison between Food and Beverage, Marketing, and Vendor Relations to ensure seamless operations and maximized guest satisfaction. In this capacity, the Food and Beverage Project Manager will lead special projects from beginning to end, including gap analysis, project planning, cost estimating, tracking, and implementation of solutions aligned with company goals. Maintaining strict compliance with health department regulations and beverage laws is paramount, with ongoing communication and training directed at Assistant Managers to uphold these standards. The candidate will analyze performance data such as daily financial reports, venue statistics, guest satisfaction, and incident reports to inform strategic initiatives that enhance the guest experience and operational efficiency. Moreover, the role carries supervisory responsibility, overseeing Assistant Managers and mentoring Supervisors to achieve department objectives. The Food and Beverage Project Manager will also provide resort-wide duty manager coverage, responding to escalated incidents and ensuring safety and smooth service operations. Environmental, health, and safety compliance is an integral aspect of the role, requiring active participation and adherence to established policies. This position demands a leader with a minimum of three years of supervisory experience within food and beverage, possessing a Certified Professional Food Manager certification, and preferably holding a bachelor's degree. The role offers a competitive compensation package reflective of the candidate's talent, skills, and experience. Universal Kids Resort is dedicated to equal employment opportunity and values diverse talent to foster a collaborative and inclusive workplace environment.

• High school diploma or GED required
• Certified Professional Foods Manager (CPFM) certification required
• Minimum 3 years supervisory experience within a Food and Beverage environment
• Consistent attendance
• Ability to perform essential job functions
• Reasonable accommodations available for disabilities
• Strong decision-making skills
• Ability to supervise exempt staff across multiple venues
• Knowledge of safety and compliance standards
• Experience managing labor budgets and increasing operational efficiency