Lobby Concierge - Apply Now!

The Ritz-Carlton Key Biscayne Miami is a prestigious luxury hotel located at 455 Grand Bay Drive in Miami, Florida. As part of the renowned Ritz-Carlton brand under Marriott International, this property exemplifies excellence in hospitality, providing guests with world-class service, elegant accommodations, and exceptional amenities. Known for its commitment to quality and luxury, The Ritz-Carlton Key Biscayne Miami offers an unparalleled experience to travelers seeking comfort, exclusivity, and premium guest services. The hotel is situated in a prime location that allows guests to enjoy breathtaking views of the water, access to pristine beaches, and proximity to Miami's vibrant cultural and entertainment scenes. Working at The Ritz-Carlton means being part of a global team dedicated to creating memorable experiences for guests through impeccable attention to detail and personalized service. The hotel prides itself on nurturing a culture that values creativity, thoughtfulness, compassion, and teamwork. The emphasis is placed on upholding the 'Gold Standards'—a set of core principles and promises that guide every team member to deliver gracious and thoughtful service daily. These standards include the Employee Promise, Credo, and Service Values that inspire pride and professionalism among its associates. The position at The Ritz-Carlton Key Biscayne Miami is full-time and non-management, offering an exciting opportunity to contribute significantly to the Rooms & Guest Services Operations category. This role focuses on responding promptly and efficiently to guest requests, coordinating special arrangements, and ensuring each guest’s needs are met with care and professionalism. Responsibilities include arranging transportation, reservations, dry cleaning, and other special services, as well as providing guests with thorough information about the property and local attractions. The successful candidate will act as a liaison between guests and various hotel departments such as Bellperson and Housekeeping to resolve any issues and enhance the overall guest experience. Maintaining clear communication, logging pertinent information accurately, and monitoring service areas like the club lounge for guest satisfaction and safety are critical to this role. The individual will also be expected to uphold company policies, maintain a professional appearance, and safeguard confidential information and company assets. This role is ideal for individuals who excel in customer service, have strong interpersonal skills, and are eager to support a team aiming to exceed quality assurance standards. Physical demands include the ability to stand, sit, or walk for extended periods and handle objects up to 10 pounds. The Ritz-Carlton emphasizes equal opportunity employment, embracing diversity and ensuring an inclusive environment for all associates. Joining The Ritz-Carlton Key Biscayne Miami means becoming part of a legacy of luxury hospitality and being empowered to creatively and compassionately deliver the highest standards of guest care. Candidates will gain valuable experience in a premium service environment while working alongside some of the most talented professionals in the hospitality industry. This role represents a chance to grow within the Marriott International family and be part of a transformative guest experience journey that resonates long after the stay concludes.

• High school diploma or G.E.D. equivalent
• Ability to stand, sit, or walk for extended periods
• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
• Excellent communication skills
• Professional personal appearance
• Commitment to maintaining confidentiality and protecting company assets
• Ability to comply with company policies and procedures