Lobby Bar Server Assistant /Barback - Full-time

The Ritz-Carlton Charlotte, located at 201 E. Trade Street in Charlotte, North Carolina, is part of a globally recognized luxury hospitality brand under Marriott International. Known for its exceptional commitment to quality and service, The Ritz-Carlton has set the gold standard for rare and special luxury service worldwide. The hotel prides itself on creating memorable and unique guest experiences that go beyond just food and beverage, crafting an environment where guests feel valued and cared for throughout their stay. With over 100 award-winning properties across the globe, The Ritz-Carlton is dedicated to fostering a diverse and inclusive workplace culture where the unique backgrounds, talents, and experiences of associates are celebrated. The hotel operates with a foundation built on its Gold Standards—Employee Promise, Credo, and Service Values—which guide its team members in delivering excellence every day. The position of Guest Service Support Expert at The Ritz-Carlton Charlotte is a full-time, non-management role focused on supporting the food and beverage operations to ensure smooth and seamless service delivery. This role is crucial in maintaining the high standards set by The Ritz-Carlton, as it involves assisting in various tasks such as setting tables, aiding kitchen operations, cleaning and replenishing work areas, and providing overall support that enhances the guest experience. The Guest Service Support Expert is an essential team member who contributes to creating transactions that feel like part of the overall dining experience rather than just isolated interactions. This position requires individuals to be on their feet for extended periods, moving throughout the premises, and handling physical tasks such as lifting, carrying, and placing objects up to 50 pounds with assistance. In this role, the individual is expected to create a safe and professional environment by following company policies and quality standards, maintaining a neat appearance, and communicating effectively within the team and with guests. The job demands flexibility with open and weekend availability, emphasizing the importance of being proactive, responsible, and detail-oriented when supporting food and beverage service operations. While no prior related work experience is required, preference is given to candidates with previous experience in a similar environment. The position offers a competitive hourly wage of $15.00 and an opportunity to be part of a global brand that nurtures creative, thoughtful, and compassionate hospitality professionals. Joining The Ritz-Carlton Charlotte means being part of a team that not only values your contribution but also supports your growth as you become the best version of yourself within an amazing global community. This opportunity is perfect for individuals who are passionate about providing exceptional guest service while working in a vibrant, luxury hotel environment.

• open and weekend availability
• ability to stand, sit, or walk for extended time
• ability to move, lift, carry, push, pull objects weighing up to 25 pounds without assistance and up to 50 pounds with assistance
• ability to bend, twist, pull, and stoop
• commitment to creating a safe workplace
• adherence to company policies and procedures
• professional personal appearance and communication
• willingness to perform reasonable job duties as requested