Lead Valet Attendant - Anaheim Marriott PT $17/HR + Tips

Towne Park is a leading hospitality services company dedicated to enhancing guest experiences by delivering exceptional service across various venues, including hotels and healthcare facilities. Renowned for its commitment to creating smiles and making a positive impact, Towne Park supports millions of patients, visitors, and guests by providing compassionate and attentive service. The company values teamwork, professionalism, and a customer-first approach, striving to brighten someone's day with every interaction. As part of its vibrant culture, Towne Park encourages employees to grow professionally while contributing meaningfully to the guest experience. Towne Park's workforce is a blend of reliable and enthusiastic individuals who bring warmth and efficiency to hospitality roles, aiming to ensure every guest feels valued and cared for. The Guest Service Captain plays a pivotal role within Towne Park, orchestrating the service experience specifically for hotel guests. This position involves close collaboration with coworkers to uphold and exceed the site’s service standards consistently. Reporting directly to the Account Manager, the Guest Service Captain is entrusted with additional responsibilities that include coordination, handling administrative tasks, and providing troubleshooting support in the manager’s absence. While not a managerial role, the Guest Service Captain often manages critical issues through sound judgment and swift decision-making when necessary. The role demands a balance of operational excellence and interpersonal skills, as the Captain frequently interacts with guests, ensuring that their arrival, stay, and departure processes are smooth, pleasant, and memorable. Compensation for this position is competitive, with an hourly base pay range of $16.50 to $17.00 per hour, plus tips, reflecting Towne Park's commitment to offering fair wages based on experience, skills, and education. The work schedule for this role is a PM shift from Wednesday through Sunday, accommodating the needs of a dynamic hospitality environment. Benefits for eligible employees include accident insurance, critical illness insurance, hospital indemnity, telemedicine services, and participation in a 401(k) retirement savings plan, subject to specific eligibility criteria based on job classification and tenure. Seasonal and temporary employees are excluded from these benefits. The Guest Service Captain is responsible for maintaining a friendly yet professional demeanor, greeting guests promptly within 30 seconds to establish positive first impressions. Responsibilities include assisting guests with vehicle parking and retrieval, using careful and courteous driving techniques, and managing guest inquiries efficiently, including directions and reservations. The Captain ensures accurate management of parking tickets, reconciles revenue at shift end, and performs necessary administrative duties such as scheduling assistance and staff coordination. Additionally, the Captain safeguards guest confidentiality in compliance with HIPAA regulations and promotes a teamwork-oriented atmosphere by leading by example and arranging task assignments among associates. Physical demands of the role are significant, requiring the ability to lift up to 100 pounds occasionally and perform active duties such as standing for extended periods, running, walking, and climbing stairs. The work environment is predominantly outdoor, exposing employees to varying weather conditions, including extreme heat and cold. Towne Park provides reasonable accommodations to support individuals with disabilities in performing essential job functions. This role is perfect for individuals who thrive in fast-paced, guest-focused settings and possess strong communication, problem-solving, and multitasking abilities. The Guest Service Captain must hold a valid driver’s license, maintain a clean driving record, and be capable of operating manual transmission vehicles. A high school diploma or GED is required, along with at least six months of related experience or equivalent education and training. Prospective candidates are expected to pass background, MVR, and drug screenings and complete specific training such as Wheelchair Safety. This position offers a unique opportunity to be part of a company where every service interaction has meaningful impact, contributing to memorable experiences and smiles every day.

• High school diploma or equivalent
• Must be at least 18 years of age
• Ability to pass background check
• Must have valid driver’s license
• Clean driving record
• Ability to drive manual transmission
• Must complete Wheelchair Safety Training
• Six months related experience or training
• Ability to communicate effectively in English
• Ability to perform basic mathematical operations
• Ability to work under specific instructions and guidelines
• Physical ability to perform active and lifting tasks required by the job