Lead Passenger Service

Menzies Aviation is a global leader in aviation services, providing a wide range of ground handling and passenger services to airlines around the world. With a strong commitment to safety, operational excellence, and customer care, Menzies Aviation has established itself as a trusted partner in the airline industry. The company operates at numerous airports and ensures smooth and efficient procedures for both passengers and airlines, aiming to deliver superior service quality and support. They are known for their dedication to professional development, safety standards, and fostering a positive work environment for their employees. This role at Menzies Aviation is focused on Passenger Services and entails coordinating, monitoring, and supporting the Passenger Services team to ensure seamless airport operations. The position requires oversight of Passenger Service Agents, ensuring they perform their duties professionally and in compliance with company and carrier standards. The successful candidate will play an essential role in maintaining a smooth and safe operation through effective communication and coordination with various departments and agencies. Additionally, the role involves monitoring and recommending training needs for staff, maintaining training records, handling day-to-day administrative tasks, and liaising with airline representatives to meet their operational requirements. This position demands a proactive approach to managing staff morale, open communication, and flexibility to cover workforce shortages. The candidate should also be prepared to undertake variable shifts that include weekends and holidays. The role is ideal for someone who thrives in a fast-paced, dynamic environment and enjoys contributing to the overall efficiency and safety of airport ground operations. Employees in this position will benefit from an inclusive and supportive work environment, with opportunities for growth and professional development. With added benefits such as flight benefits after 90 days, paid time off, dental, medical, and vision insurance, this job offers a well-rounded compensation package suitable for individuals looking to advance their career in aviation services.

• Be at least 18 years of age
• Have a high school diploma, GED or equivalent work experience
• Hold a one year college certificate or technical school diploma or have six months related experience or an equivalent combination of education and experience
• Be proficient in English or Spanish reading, writing and speaking
• Able to supervise 10-15 passenger service agents
• Pass all pre-employment testing including drug testing and physical exam
• Safely lift up to 70 lbs
• Maintain a valid state driver’s license
• Be flexible to work variable shifts including weekends and holidays