Lead Guest Attendant - Quick Hire!

WoodSpring Suites in Palmdale, CA is part of a renowned chain of extended-stay hotels designed to provide comfortable, affordable accommodations for travelers seeking a home-like experience away from home. Managed by Hotel Management & Consulting, Inc., this property focuses on delivering exceptional guest service, operational excellence, and a supportive work environment for its employees. WoodSpring Suites is well-known for catering to extended-stay guests with fully equipped rooms, including amenities such as kitchens and workspaces, making it a preferred choice for both business and leisure travelers in the Palmdale region. As a brand, WoodSpring Suites strives to maintain high-quality standards in hospitality and guest satisfaction while fostering a culture of teamwork, professionalism, and career growth for its staff members. The team at WoodSpring Suites Palmdale is dedicated to creating a welcoming atmosphere where guests feel valued and cared for throughout their stay, which requires a committed and enthusiastic workforce to maintain these standards consistently. The role of Lead Guest Attendant at WoodSpring Suites Palmdale is a vital leadership position within the hotel’s operation, designed for a dynamic individual who is passionate about hospitality and excels in customer service. This position involves being the first and most visible point of contact for guests, embodying the hotel’s commitment to service excellence. The Lead Guest Attendant assists the General Manager in overseeing day-to-day operations, helps lead the team, and ensures that service standards are not only met but exceeded. With responsibilities that span guest relations, staff training and leadership, financial tasks, and operational support, this role is ideal for someone who thrives in a fast-paced, collaborative environment and enjoys working closely with team members to achieve common goals. The ideal candidate will have an outgoing and energetic personality, capable of orienting and motivating a team of 8-12 staff members effectively. Leadership skills are essential, as the Lead Guest Attendant will facilitate teamwork, inspire employees, and help resolve staff performance issues. Financial acumen is also important, as the role requires managing payments, posting transactions in the Property Management System (PMS), and assisting with labor and revenue tracking. Guest relations duties include monitoring feedback, addressing concerns, and promoting additional amenities to enhance the guest experience. Furthermore, the position requires the Lead Guest Attendant to oversee housekeeping assignments, support property inspections, build relationships with guests and vendors, and contribute to sales and marketing efforts aimed at increasing occupancy rates. This role offers competitive hourly pay between $20.00 to $22.00, along with substantial benefits such as medical, dental, and vision insurance, paid time off for full-time employees, an employee assistance program, as well as flexible pay options through partnerships like DailyPay. WoodSpring Suites fosters a supportive environment with advancement opportunities for committed employees, positioning the Lead Guest Attendant role as both a career opportunity and a chance to make a meaningful impact on the guest experience and hotel success.

• High school diploma or equivalent
• Minimum 1 year experience in hotel leadership roles including front desk and back-of-house operations
• Ability to kneel, squat and stand for long periods
• Ability to lift, push, and pull up to 20 lbs
• Strong interpersonal and communication skills
• Willingness to work flexible hours including weekends and holidays