Lead Front Desk Agent ("Lider de Recepcion") - Apply Now!

Azul Hospitality is a distinguished hotel management company known for its commitment to excellence in guest services and hospitality management. With a reputation for offering exceptional guest experiences, Azul Hospitality manages a diverse portfolio of properties that emphasize comfort, care, and professional management. The company is dedicated to fostering an environment where guests feel valued and at home, while maintaining high standards in service quality and operational efficiency. Azul Hospitality operates within the competitive hospitality industry, focusing on creating memorable stays through attentive service and well-maintained facilities. They prioritize continuous staff training and development to uphold their brand standards and ensure guest satisfaction. This position is a full-time role within one of Azul Hospitality's hotel properties, aimed at elevating the front desk operations and guest interactions through skilled leadership and service oversight. While specific salary details are not disclosed, the role offers opportunities for professional growth within the hospitality sector and benefits from Azul Hospitality's supportive work culture and comprehensive management practices. The Lead Front Desk Agent role at Azul Hospitality presents a dynamic and integral opportunity to influence guest experiences directly by leading the front desk team with a proactive and hospitable approach. This role is essential in creating a welcoming and helpful atmosphere for hotel guests, ensuring their check-in, stay, and checkout processes are smooth and efficient. The Lead Front Desk Agent is responsible for overseeing the front desk operations, maintaining a clean and inviting environment, and acting as a role model of excellent customer service. This includes greeting and attending to guests, managing group reservations, training new front desk agents, and conducting daily briefings to align team efforts. The position requires a strong leadership capability combined with meticulous organizational skills to handle guest requests, billing inquiries, and operational tasks effectively. In addition to guest-facing responsibilities, the Lead Front Desk Agent manages important administrative functions such as inventory control, city ledger follow-ups, and financial transactions including cash handling and payment processing. The individual must also ensure compliance with privacy and security protocols and coordinate with other hotel departments to address guest needs and facility maintenance. The role demands the ability to manage multiple tasks simultaneously in a fast-paced environment, demonstrating patience, tact, and diplomacy when dealing with a diverse range of guests and internal teams. Physical demands include standing and moving around for extended periods, lifting and pushing equipment, and maintaining visual and auditory acuity to monitor safety and service quality. Holding this position means being the Person In Charge during management absences, requiring the confidence to make decisions and lead effectively. The role also involves contributing to hotel success by actively participating in training sessions, meetings, and promotional activities. Candidates must possess good communication skills, computer proficiency including knowledge of property management systems and Microsoft Office, and a basic ability in computation and complex calculations. Experience in the hospitality industry and front desk operations is highly preferred, along with a high school diploma or equivalent as the minimum education requirement, although a Bachelor's Degree is advantageous. Overall, the Lead Front Desk Agent at Azul Hospitality is a pivotal role designed for individuals who thrive in a customer-centric environment and seek to build a career in hospitality management. The position offers the chance to develop leadership skills, enhance guest relations expertise, and be part of a reputable company known for its high standards and employee support.

• High school diploma or equivalent
• previous front desk experience
• knowledge of loyalty programs, brand standards, and hospitality systems preferred
• excellent communication skills
• basic computer literacy
• ability to handle multiple tasks simultaneously
• strong organizational skills
• leadership capability
• ability to work under pressure
• physical ability to stand and move for extended periods
• ability to lift up to 45 lbs
• maintain neat and professional appearance
• comply with company attendance standards
• attend all scheduled trainings and meetings
• follow all safety and security policies
• able to work varying schedules