Lead Airline Passenger Assistant - $18.5 per HOUR

ABM (NYSE: ABM) is one of the world’s largest providers of facility services and solutions, known for driving a cleaner, healthier, and more sustainable world. Established in 1909, ABM serves over 20,000 clients worldwide with annualized revenue approaching $8 billion and a dedicated team of more than 100,000 employees across over 350 offices in the United States, United Kingdom, Republic of Ireland, and other international locations. ABM offers a wide range of essential services and forward-looking performance solutions aimed at improving the spaces that matter most to businesses and communities alike. Their comprehensive service offerings include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves diverse industries ranging from commercial office buildings, universities, airports, hospitals, and data centers to manufacturing plants, distribution centers, entertainment venues, and more. ABM is committed to diversity, equity, inclusion, and accessibility, welcoming applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or veteran status. The company is proud to be a military-friendly employer and offers reasonable accommodations to individuals with disabilities during the employment process. Additionally, ABM participates in the U.S. Department of Homeland Security E-Verify program to ensure employment eligibility. The role of Lead Airline Passenger Assistant, also known as Lead Wheelchair Agent, is a customer service-oriented position dedicated to supporting airline passengers requiring or requesting wheelchair assistance. This hourly position pays $18.50 per hour, with pay adjustments based on factors such as experience, skills, abilities, geographic location, and market alignment. The Lead Wheelchair Agent is responsible for fulfilling the passenger services obligation of airlines by safely and efficiently assisting passengers with mobility challenges throughout their journey within the airport premises. The role involves transporting passengers in wheelchairs from their retrieval points to their desired destinations, ensuring compliance with all relevant client and site security procedures, and maintaining safety precautions at all times. This position offers on-the-job training and requires no prior experience or formal education, making it an excellent opportunity for individuals entering or returning to the workforce. While a high school diploma or GED is not required, customer service experience is preferred. The Lead Wheelchair Agent plays a vital role in enhancing passenger experience through positive interpersonal interactions and thorough incident report completion, contributing to a smooth and supportive travel experience. Additionally, this role collaborates closely with dispatchers and gate agents to coordinate assignments effectively. ABM provides a comprehensive benefits package, fostering a supportive employment environment for frontline team members. This role is particularly suitable for individuals with military backgrounds due to ABM’s commitment to military veterans and those with military occupational specialty codes such as 88H, 88M, LS, 0431, and 2T2X1, underscoring ABM’s veteran-friendly culture and emphasis on utilizing military skills in civilian roles.

• Must be 18 years of age or older
• no high school diploma, GED or college degree required
• no experience required and on the job training provided