Kitchen Manager - Westborough, MA

Chick-fil-A Westborough and Marlborough are distinguished members of the well-known Chick-fil-A restaurant chain, which is celebrated for its dedication to exceptional customer service, food quality, and community involvement. As part of this thriving brand, these locations strive to deliver a superior dining experience through their commitment to the company’s Vision, Mission, and Values, ensuring that guests receive crave-worthy menu items in a safe and welcoming environment. Chick-fil-A is renowned not only for its delicious food but also for its culture of respect, integrity, and continuous improvement, which has cultivated a loyal customer base and a strong workforce dedicated to excellence. The role of the Kitchen/Back of House (BOH) Manager at Chick-fil-A Westborough and Marlborough is a vital leadership position that directly influences the operational success and team dynamics within the kitchen and back-of-house areas. This managerial role is responsible for overseeing and coaching the entire kitchen team to maintain rigorous food safety standards while delivering high-quality, timely meals that consistently meet or surpass Chick-fil-A’s established brand standards. The BOH Manager leads by example, fostering a productive and positive work environment that supports team development, food safety, accuracy, and speed. As a Kitchen/Back of House Manager, you will work closely with Assistant Kitchen Managers, Team Leaders, Trainers, and Team Members to drive results and uphold the company’s reputation for excellence. Your responsibilities will include ensuring that all kitchen processes adhere strictly to Chick-fil-A’s quality and safety protocols, managing and motivating staff, monitoring performance metrics, and ensuring smooth communication within the team. You will be a key player in troubleshooting operational challenges, implementing waste management strategies, and executing LEAN365 production practices to optimize efficiency. This position demands a hands-on leader with open availability, including weekends, who can dedicate a minimum of 40 hours per week, incorporating planning, scheduling, and continuous coaching. The successful candidate will exhibit excellent communication skills, strong problem-solving abilities, and a passion for leading with enthusiasm and integrity. Food safety certifications such as ServeSafe and Allergen Certification are essential, underscoring the importance of maintaining impeccable standards in food handling and preparation. In return, Chick-fil-A offers a comprehensive benefits package designed to support both personal and professional growth. These benefits include a health insurance stipend, paid time off covering both sick leave and vacation, professional development opportunities, paid training, free meals, uniform allowance, tuition scholarships, team events and group outings, as well as 401k and profit-sharing plans. These benefits underscore Chick-fil-A’s commitment to fostering a supportive and rewarding workplace, helping employees balance work-life commitments and pursue their career aspirations. Overall, this position offers a rewarding opportunity to lead a passionate team in a respected and rapidly growing restaurant franchise. If you thrive in dynamic environments, are committed to upholding food safety, quality, and customer service excellence, and enjoy coaching and developing employees, the Kitchen/Back of House Manager role at Chick-fil-A Westborough and Marlborough is an excellent career path with room for significant growth and professional fulfillment.

• Ability to lift and carry at least 40 lbs
• Ability to bend, reach, twist, climb ladder, and stand for long periods of time
• Open availability including Fridays and Saturdays
• Work a minimum of 40 hours per week with overtime ability
• Valid driver’s license and reliable transportation
• Must be age 18 or older
• Must be authorized to work in the US