Kimpton Hotels(Santa Ana,CA,USA)Hiring:Front Office Manager-Quick

Kimpton Hotels is a trailblazer in the boutique hotel industry, renowned for fostering heartfelt, human connections that elevate the hospitality experience beyond the ordinary. Founded in 1981 in San Francisco by Bill Kimpton, the company revolutionized hospitality by rejecting impersonal and generic service paradigms, instead creating environments where guests and staff alike could connect authentically. As a part of the hospitality group that is known for its lively, rebellious, and genuine work culture, Kimpton continues to celebrate individuality and creativity. The company is a vibrant community where people with diverse backgrounds, talents, and experiences come together to deliver an exceptional boutique hotel experience. This culture not only enhances guest satisfaction but also ensures a fulfilling and empowering environment for employees who are encouraged to bring their authentic selves to work and lead with passion and creativity. The ethos at Kimpton is rooted in making meaningful improvements in the lives of coworkers, guests, owners, and local communities. This commitment to connection and quality is what distinguishes Kimpton Hotels as an employer and hospitality leader. The Front Office Manager role at Kimpton Hotels is a pivotal leadership position responsible for overseeing all front office operations and maintaining a superior level of guest service. The person in this role will lead, mentor, and coach a dynamic front office team to uphold and surpass service standards. Responsibilities include managing revenue transactions, supervising daily logbook updates, responding adeptly to guest needs, ensuring key control and safety procedures are followed, and inspecting VIP rooms to maintain excellence. The Front Office Manager also plays a critical role in scheduling, employee oversight, and meeting financial and service benchmarks such as payroll budgets and guest satisfaction metrics. This leadership position requires an individual with a blend of operational expertise, strong interpersonal skills, and an ability to navigate the complexities of a boutique hotel environment with diplomacy and professionalism. The ideal candidate will be comfortable working flexible hours including evenings, weekends, and holidays to ensure seamless front office operations at all times. At Kimpton Hotels, this role is more than a job — it's an opportunity to lead with heart and contribute significantly to a culture that values individuality, inclusivity, and exceptional guest experiences. The company embraces and encourages diversity in all forms and is committed to fostering an inclusive work environment where everyone can thrive and make a meaningful impact. This role is designed for those who bring passion and leadership to hospitality, making every guest interaction count and every day at work meaningful.

• 2 years of management experience in hospitality or similar industry
• bachelor's degree is preferred
• ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of integrity
• ability to read, write, and verbally communicate effectively and professionally
• experience with Opera and Microsoft Office Suite is preferred
• flexible schedule, able to work evenings, weekends, and holidays when needed