JW Marriott Front Office Manager - Full Time - Apply Now!

AHC Hospitality is a prominent company known for representing a diverse range of hotels, restaurants, and resorts that vary from comfortably casual to lavishly appointed. The company prides itself on delivering exceptional experiences that delight guests at every interaction, whether that involves hosting large meetings, serving intimate dining parties, or crafting appealing environments for guests. With established properties such as the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, and Courtyard by Marriott Downtown, AHC Hospitality offers a broad spectrum of career opportunities tailored to various personalities and professional goals. The company is dedicated to investing in the growth of its team members and considers the success of its employees as an integral part of its overall success. This approach encourages associates to thrive in a supportive environment that prioritizes both guest satisfaction and employee development. This specific role is a full-time position requiring availability on weekends and is eligible for a comprehensive benefits package that includes medical, dental, and vision insurance, a 401K plan, paid vacation, discounted downtown parking, free employee meals, and discounts at both hotel and restaurant venues. The position is titled Rooms Division Manager and carries an annual compensation of $52,500. In this role, the Rooms Division Manager is responsible for efficiently managing various operational components such as the Front Desk, At Your Service, Guest Services, Bell Stand, Valet Parking, Concierge, and the JW Marketplace. The position entails overseeing daily operations with an emphasis on achieving revenue goals, ensuring guest and associate satisfaction, maintaining operational performance and standards, and managing the financial outcomes of the room division. The Rooms Division Manager plays a critical role in implementing the brand's service strategy and initiatives to meet or exceed guest expectations, working closely under the direction of the Director of Rooms to ensure smooth and professional operations. The manager’s responsibilities include direct oversight of multiple hotel service areas, hiring and interviewing associates, managing costs and maximizing profitability, enforcing brand operational standards, and fostering a culture centered on delivering superior guest experiences. The role demands a highly visible leadership presence, particularly during peak guest traffic times, and requires interaction with guests to gather feedback on service quality. Leadership in this position involves cultivating a team environment that consistently achieves positive results while striving for continuous improvement. Furthermore, the Rooms Division Manager must ensure adherence to operational audits and controls, provide ongoing training and development opportunities for staff, and maintain open communication channels within and across departments. The role also involves resolving operational issues, managing service failures, and upholding company safety and security policies. A thorough knowledge of the hotel’s various systems and software, including PMS, GXP, and HotSOS, is essential for ensuring effective daily operations. By leading by example and maintaining high standards of service and professionalism, the Rooms Division Manager significantly contributes to the reputation and success of both JW Marriott and AHC Hospitality.

• Experience as manager in operations with front office focus preferred
• Full service Marriott experience preferred
• Degree in business or hospitality management preferred
• Extensive knowledge of hotel operations especially front office
• Advanced guest service and interpersonal skills
• Previous supervisory experience
• Knowledge of problem-solving tools and techniques for customer and internal issues
• Ability to creatively execute against strategy and drive results
• Clear understanding of human resource issues and policies
• Strong organization skills
• Ability to effectively manage labor productivity
• Strong communication skills
• Comprehensive understanding of leadership skills and application
• Financial management skills including analyzing P&L statements, developing operating budgets, forecasting, capital expenditure planning and revenue management
• Ability to use strategic planning and product positioning skills to grow business
• Good negotiation skills
• Ability to use standard software applications and hotel systems