Join Wearegat in New Orleans,LA,USA as a Airport Customer Service

This opportunity is with an established airline company that prioritizes providing exceptional customer service to all passengers navigating through the airport. As a vital part of the airline's ground service staff, the customer service agent represents not only the first point of contact for passengers but also embodies the professionalism and dedication valued by the company. Specialized in various customer service functions, including ticketing, check-in, baggage handling, and passenger assistance, this role plays a crucial part in ensuring smooth and positive travel experiences for airline customers. The customer service agent position is a fast-paced, dynamic role requiring excellent communication skills, a professional demeanor, and the ability to work efficiently under time constraints. This role involves frequent interaction with passengers in person and over the phone, handling transactions accurately, and managing boarding procedures in accordance with airline regulations. Agents must be capable of managing a variety of tasks independently without direct supervision while maintaining a consistently positive, helpful attitude. From escorting passengers, including unaccompanied minors and disabled travelers, through the airport to operating equipment like jetways and aircraft doors, the role demands physical stamina and attention to safety and detail. Successful candidates will be required to process fare payments, handle baggage weighing up to 100 pounds, and use airline computer systems to disseminate flight-related information and documentation. This job requires standing for extended periods, occasionally lifting heavy items, and operating under a structured schedule that includes night, weekend, and holiday shifts. A high school diploma or equivalent, basic computer literacy, and fluency in English are essential. Additionally, candidates must pass stringent pre-employment checks such as background investigations and fingerprinting, as mandated by federal regulations. This position offers an excellent chance to build a career in the airline industry with a reputable company that values customer satisfaction, team professionalism, and operational excellence. Ideal for individuals who thrive in a vibrant, customer-facing environment and who are eager to contribute positively to the travel experience, this role is essential to the company’s mission to provide reliable and courteous service to all travelers.

• Must be at least 18 years of age
• Must have a high school diploma, GED, or equivalent work experience
• Ability to read, speak, and understand the English language
• Ability to stand for long periods of time
• Must possess good communication skills and a friendly, outgoing personality in person and via telephone
• Possess entry-level computer skills
• Occasionally lift bags or items weighing between 50 and 70 pounds
• Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
• Must be able to work nights, weekends, and holidays