Immediate Opening in Rochester,MN,USA for a Airport Customer Service
Posted on October 24, 2025
Opportunity in Rochester, MN, USA
Job Title: Airport Customer Service Supervisor - RST - Rochester, MN Employer: Unifi Aviation, LLC (Hiring in Rochester, MN, USA) Worksite: Rochester, MN, USA, MN Posted: Recently.
Pay: $18-$18/Hour (approx. $38.5k/Year) Benefits: This role offers a competitive benefits package. Clear growth pathways at our Rochester, MN, USA office.
Day-to-Day
Apply your your professional skills skills at our Rochester, MN, USA location.
- This Rochester, MN, USA-based role is an excellent opportunity for professionals skilled in relevant skills.
- Our Unifi Aviation, LLC team in Rochester, MN, USA, MN is growing.
- Benefit from working in Rochester, MN, USA, a key hub for the a dynamic industry.
Unifi is a leading company in the aviation services industry with decades of experience delivering exceptional airline ground services. Established with a vision to be the most respected company in its field, Unifi is dedicated to providing a superior experience by ensuring the safe and efficient movement of aircraft and passengers to their destinations. Leveraging its extensive expertise, Unifi continuously innovates and adapts to meet the dynamic demands of the aviation sector, ensuring high standards in customer service, operational safety, and employee engagement. Known for its integrity and commitment to excellence, Unifi fosters a culture of respect, empathy, and professionalism among its workforce, which directly translates into exceptional service for its customers and partners.
Unifi is currently seeking motivated, passionate individuals to join its growing team in a leadership role within the customer service department. This role is full-time, offering a competitive salary and a comprehensive benefits package. The successful candidate will lead a team of agents tasked with delivering outstanding customer service at all touchpoints, including arrivals, ticketing, check-in, boarding, baggage services, and reservations. The position demands a hands-on leader who can manage day-to-day operations, resolve passenger inquiries and complaints, and support passengers with special needs such as unaccompanied minors, VIPs, and those requiring wheelchair assistance.
This role involves operating computerized systems to manage ticketing and check-in processes effectively while ensuring compliance with safety regulations and company policies. The candidate will also coordinate with ramp agents to facilitate the handling of wheelchairs, strollers, and gate-checked baggage, enhancing passenger convenience and satisfaction. Additionally, the leadership responsibilities include enforcing safe working conditions, promoting anti-harassment and equal employment opportunities, and fostering a positive work environment.
Employees at Unifi enjoy significant benefits including flight privileges for employees and eligible family members, weekly pay for hourly employees, paid time off for full-time staff, comprehensive medical, dental, and vision insurance options, and 401k plans. The company also offers exclusive discounts and wellness programs to support employee well-being and work-life balance. Joining Unifi means becoming part of a team that values integrity, empathy, and excellence, with opportunities for personal and professional growth in a dynamic aviation environment.
- High school diploma, GED or equivalent education
- must be at least 18 years of age
- must be able to obtain credentials required as per airport or state or customs requirements
- must be able to constantly lift up to 70lbs and more, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp
- frequently climb and crawl
- must be able to work in rotating shifts and hours, nights, weekends and holidays, overtime
- must be able and open to work in outside weather conditions which may include severe seasonal elements